Emotional Intelligence on Job Performance of Bank Managers in Sri Lanka

Present day organizations realize that traditional intelligence or Intelligence Quotient (IQ) is not sufficient for developing job performance, work-related behaviour and career advancements of leaders in organizations. The literature suggests that Emotional Intelligence (EI) plays a vital role in the success of managers in the workplace. Hence, the purpose of this study was to investigate the effect of Emotional Intelligence on the job performance of bank managers in Sri Lanka, in order to narrow the research gap.

Based on the previous literature showing the relationships among the variables, a conceptual model was developed. The study adopted already validated research instruments. The model was empirically tested by collecting data from bank managers in Sri Lanka. A total of two hundred commercial bank managers were selected for the study using the Convenience Sampling Technique and one hundred and sixty three usable questionnaires were returned. The model was tested with the measurement model and the structural model analysis by using the Partial Least Square technique (PLS). The measurement model analysis was used to establish the item reliability, internal consistency reliability, convergent validity, and discriminant validity and the structural model analysis was used to test the model fit.

The structural model analysis results provided the support for all three hypotheses formulated in this study. Thus, the higher the levels of emotional intelligence of bank mangers the higher the levels of job performance and higher the levels of job satisfaction. This study provides future directions for further research as well.

OUSL Journal Vol.9 2015: 41-59