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Impact of Customer Relationship Management Practices on Revisit Intention of Local Guests in the Sri Lankan Hotel Industry Cover

Impact of Customer Relationship Management Practices on Revisit Intention of Local Guests in the Sri Lankan Hotel Industry

NSBM Journal of Management
Volume 3 (2017): Issue 1
By:  and    
Open Access
|Jan 2017
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DOI: https://doi.org/10.4038/nsbmjm.v3i1.42 | Journal eISSN: 2513-2202
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Language: English
Page range: 98 - 118
Published on: Jan 31, 2017
Published by: National School of Business Management
In partnership with: Paradigm Publishing Services
Keywords:
Customer Relationship Management (CRM),
Domestic Leisure Travelers,
Customer Revisits,
Variety Seeking Guests

© 2017 J.A.S.C. Jayasinghe, A.D.S. Lakmali, published by National School of Business Management
This work is licensed under the Creative Commons License.

Volume 3 (2017): Issue 1
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