Impact of Organizational Role Stress and Work–Family Conflict on Job Satisfaction among Female IT Professionals in Sri Lanka

This study examines the impact of organizational role stress and work–family conflict on job satisfaction among female IT professionals in Sri Lanka. The Sri Lankan IT sector has experienced rapid growth in recent years, increasing workplace demands on female professionals who simultaneously manage occupational and family responsibilities. Despite the growing participation of women in the industry, limited empirical studies have examined how organizational role stress and work–family conflict jointly influences job satisfaction within the Sri Lankan context. A quantitative, cross-sectional research design was adopted. Data were collected from 207 female IT professionals employed in IT companies in the Colombo district using a structured questionnaire based on validated measurement scales. Pearson correlation and regression analyses were performed using SPSS. The findings revealed that organizational role stress negatively affects job satisfaction (β = -0.205, R² = 0.053, p < 0.05). Organizational role stress was positively associated with work–family conflict (r = 0.549, p < 0.05), while work–family conflict negatively influenced job satisfaction (r = -0.158, p < 0.05). Although work–family conflict was theoretically positioned as a mediating variable, formal mediation analysis was not conducted. Therefore, the study only confirms significant direct relationships among the variables. The findings suggest that organizations in Sri Lanka’s IT sector should adopt flexible work arrangements, stress management initiatives, and supportive workplace policies to reduce stress and work–family conflict among female employees. The study contributes to the literature on gender, stress, and job satisfaction in developing country contexts while highlighting the importance of culturally sensitive organizational practices.