From Knowledge Sharing to Performance: Understanding Individual Drivers of Sri Lankan Telecommunication Context

With today's fast paced and competitive business environment, every organization faces the challenge of manage and utilize knowledge in an effective way. Since not all employees possess the same knowledge in an organization it is important for individuals, teams and departments to share what they know. This helps the organization to collect, use and grow its knowledge. Challenges in knowledge gaps can arise when key employees leave a company and there is no good system in place to store and share their knowledge that they used. The objective of the current study was to examine the contribution of individual level determinants of knowledge sharing which are interpersonal trust on share knowledge, intention to share knowledge and motivation to share knowledge on employee job performance. A quantitative, survey-based research design was employed, and data were collected from 195 non-managerial employees of a leading telecommunication company in the Colombo District. The data were analyzed using descriptive statistics, correlation analysis, and regression analysis. The results of the present study there is a significant and positive relationship in between knowledge sharing and employee job performance. And considering each subdimensions the greater impact is having interpersonal trust on share knowledge for employee job performance as an individual determinant of knowledge sharing.