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A Modular approach to Customer Satisfaction in Relation to Service Quality Cover

A Modular approach to Customer Satisfaction in Relation to Service Quality

Journal of the University Librarians Association of Sri Lanka
Volume 15 (2011): Issue 1
By:   
Open Access
|Dec 2011
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DOI: https://doi.org/10.4038/jula.v15i1.3188 | Journal eISSN: 2579-2253
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Language: English
Page range: 23 - 82
Published on: Dec 1, 2011
Published by: University Librarians Association of Sri Lanka
In partnership with: Paradigm Publishing Services
Keywords:
Customer satisfaction,
User satisfaction,
Service quality,
User services,
Library marketing,
User modelling

© 2011 Chaminda Chiran Jayasundara, published by University Librarians Association of Sri Lanka
This work is licensed under the Creative Commons License.

Volume 15 (2011): Issue 1
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