Continuous intention of using zoom for e-learning: Empirical evidence from management undergraduates in University of Ruhuna, Sri Lanka

The purpose of this study is to investigate the factors that influence Sri Lankan university students’ intention to continuous use of government-introduced zoom applications for e-learning during the post-COVID-19 pandemic. This study is a quantitative study and self-administered questionnaire survey was used to collect data for a sample of 200 undergraduates of the Faculty of Management and Finance, University of Ruhuna. The results of the study found that performance expectancy, hedonic motivation, effort expectancy, work-life quality, facilitating conditions and internet experience are the most influential factors that influence Sri Lankan university students’ intention for continuous use of zoom application for e-learning. The study's findings provide important recommendations for policymakers, designers, developers, and researchers, allowing them to get more familiar with the main factors that influence to continue the use of zoom for e-learning during the pandemic. Recognizing the factors influencing the intention for continuous use of the system is a major problem faced by the universities and higher educational institutions that implement e-learning for conducting academic activities continuously since there is a lack of knowledge on the essential issues and elements that influence the student's continuous intention for use of e-learning systems during and after the COVID-19 pandemic. Further, the current study was done by adding another three variables to UTAUT 2 model to examine students' continuous intention of using zoom for e-learning.