Flexible Working Arrangement on Job Performance of Executives in IT Industry, Sri Lanka

IT is vital in the Sri Lankan economy and has become Sri Lanka's largest service industry. With the current economic and the post-COVID pandemic situation in the country, organizations have not been able to achieve the expected performance of their employees. Therefore, organizations are considering flexible working arrangements. However, though flexible work arrangements have been used, they have not achieved the expected employee performance, which has become a significant problem for organizations. Therefore, the main objective of this study was to assess the impact of flexible working arrangements on job performance through the mediating role of supervisor support. Further, this study emphasized finding solutions to improve flexible working arrangements to get expected employee job performance with supervisor support. This was conducted as a cross-sectional, quantitative field study among 152 executives and above-carders selected from three (03) leading IT companies. The study was conducted using a simple random sampling method, and the unit of analysis was individual level. Descriptive statistics, Pearson correlation coefficient, and simple regression were applied to analyze data using SPSS. The findings revealed a moderate positive relationship between flexible working arrangements and job performance. Furthermore, flexible working arrangements significantly impact job performance. The supervisor support has not depicted a significant mediation impact. In conclusion, supervisor support is a mediator between flexible work arrangements and job performance.