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Assessment of Customer Satisfaction with Postal Services – a Statistical Approach

Zagreb International Review of Economics and Business
Volume 27 (2024): Issue 2 (November 2024)
By:
Open Access
|Dec 2024

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DOI: https://doi.org/10.2478/zireb-2024-0017 | Journal eISSN: 1849-1162 | Journal ISSN: 1331-5609
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Language: English
Page range: 43 - 74
Published on: Dec 5, 2024
Published by: University of Zagreb, Faculty of Economics & Business
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
Postal services,
Management,
Customers,
Satisfaction,
Discriminant analysis
Related subjects:
Business and economics,
Political economics,
Macroeconomics,
Public finance and fiscal theory,
Business management,
Marketing, sales, customer relations,
Management, organization, corporate governance

© 2024 Mladenka Blagojević, Nikola Knežević, Dejan Marković, published by University of Zagreb, Faculty of Economics & Business
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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