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Assessment of Customer Satisfaction with Postal Services – a Statistical Approach Cover

Assessment of Customer Satisfaction with Postal Services – a Statistical Approach

Zagreb International Review of Economics and Business
Volume 27 (2024): Issue 2 (November 2024)
By: Mladenka Blagojević,  Nikola Knežević and  Dejan Marković  
Open Access
|Dec 2024

Authors

Mladenka Blagojević

m.blagojevic@sf.bg.ac.rs

Faculty of Transport and Traffic Engineering, University of Belgrade, Belgrade, Serbia

Nikola Knežević

Faculty of Transport and Traffic Engineering, University of Belgrade, Belgrade, Serbia

Dejan Marković

Faculty of Transport and Traffic Engineering, University of Belgrade, Belgrade, Serbia
DOI: https://doi.org/10.2478/zireb-2024-0017 | Journal eISSN: 1849-1162 | Journal ISSN: 1331-5609
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Language: English
Page range: 43 - 74
Published on: Dec 5, 2024
Published by: University of Zagreb, Faculty of Economics & Business
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
Postal services,
Management,
Customers,
Satisfaction,
Discriminant analysis
Related subjects:
Business and economics,
Political economics,
Macroeconomics,
Public finance and fiscal theory,
Business management,
Marketing, sales, customer relations,
Management, organization, corporate governance

© 2024 Mladenka Blagojević, Nikola Knežević, Dejan Marković, published by University of Zagreb, Faculty of Economics & Business
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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