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Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions? Cover

Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions?

Zagreb International Review of Economics and Business
Volume 25 (2022): Issue s1 (December 2022)
By: Vivien Surman,  Zsuzsanna Eszter Tóth and  Györgyi Danó  
Open Access
|Dec 2022
DOI: https://doi.org/10.2478/zireb-2022-0021 | Journal eISSN: 1849-1162 | Journal ISSN: 1331-5609
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Language: English
Page range: 1 - 15
Published on: Dec 12, 2022
Published by: University of Zagreb, Faculty of Economics & Business
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
higher education,
service quality,
institution,
programme,
student focus
Related subjects:
Business and economics,
Political economics,
Macroeconomics,
Public finance and fiscal theory,
Business management,
Marketing, sales, customer relations,
Management, organization, corporate governance

© 2022 Vivien Surman, Zsuzsanna Eszter Tóth, Györgyi Danó, published by University of Zagreb, Faculty of Economics & Business
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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