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Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions? Cover

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Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions?

Zagreb International Review of Economics and Business

Volume 25 (2022): Issue s1 (December 2022)

By: Vivien Surman, Zsuzsanna Eszter Tóth and Györgyi Danó

Open Access

|Dec 2022

Articles in this issue

DOI: https://doi.org/10.2478/zireb-2022-0021 | Journal eISSN: 1849-1162 | Journal ISSN: 1331-5609

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Language: English

Page range: 1 - 15

Published on: Dec 12, 2022

Published by: University of Zagreb, Faculty of Economics & Business

In partnership with: Paradigm Publishing Services

Publication frequency: 2 issues per year

Keywords:

higher education,

service quality,

Related subjects:

Business and economics,

Political economics,

Macroeconomics,

Public finance and fiscal theory,

Business management,

Marketing, sales, customer relations,

Management, organization, corporate governance

© 2022 Vivien Surman, Zsuzsanna Eszter Tóth, Györgyi Danó, published by University of Zagreb, Faculty of Economics & Business
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Volume 25 (2022): Issue s1 (December 2022)