Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions? Cover

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Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions?

Zagreb International Review of Economics and Business

Volume 25 (2022): Issue s1 (December 2022)

By: Vivien Surman, Zsuzsanna Eszter Tóth and Györgyi Danó

Open Access

|Dec 2022

Authors

Vivien Surman

Budapest University of Technology and Economics, Budapest, Hungary

Zsuzsanna Eszter Tóth

Eötvös Loránd University, Budapest, Hungary

Györgyi Danó

Budapest University of Technology and Economics, Budapest, Hungary

DOI: https://doi.org/10.2478/zireb-2022-0021 | Journal eISSN: 1849-1162 | Journal ISSN: 1331-5609

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Language: English

Page range: 1 - 15

Published on: Dec 12, 2022

Published by: University of Zagreb, Faculty of Economics & Business

In partnership with: Paradigm Publishing Services

Publication frequency: 2 issues per year

Keywords:

higher education,

service quality,

Related subjects:

Business and economics,

Political economics,

Macroeconomics,

Public finance and fiscal theory,

Business management,

Marketing, sales, customer relations,

Management, organization, corporate governance

© 2022 Vivien Surman, Zsuzsanna Eszter Tóth, Györgyi Danó, published by University of Zagreb, Faculty of Economics & Business
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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