Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions?
Authors
Vivien Surman
Budapest University of Technology and Economics, Budapest, Hungary
Zsuzsanna Eszter Tóth
Eötvös Loránd University, Budapest, Hungary
Györgyi Danó
Budapest University of Technology and Economics, Budapest, Hungary
Language: English
Page range: 1 - 15
Published on: Dec 12, 2022
Published by: University of Zagreb, Faculty of Economics & Business
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
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© 2022 Vivien Surman, Zsuzsanna Eszter Tóth, Györgyi Danó, published by University of Zagreb, Faculty of Economics & Business
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.