References
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- 3. “ Annual Reports for Albania “ EU, ( 1995 - 2011 ).
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- 6. “Advanced Diploma in Insurance”, The Chartered InsuranceInstitute of U.K, 2003 .
- 7. “Basic Principles of Marketing”, Pierre-Lous Dubos, Alain Jolibert, 1999.
- 8. “Insurance Operations”, Bernard L.Webb, 1998
- 9. “Customer service in Insurance”, Richard Bailey, Kenneth Hjggins,1998.