Skip to main content
Have a personal or library account? Click to login
Change Management as a Critical Success Factor in e-Government Implementation Cover

Change Management as a Critical Success Factor in e-Government Implementation

By:   
Open Access
|Sep 2012

References

  1. Abuali, A., Alawneh, A., & Mohammad, H. (2010). Factors and Rules Effecting in E-Government. European Journal of Scientific Research, 39(2), 169-175.
  2. Al-kaabi, R., & Hattab, E. (2009). E-Government Success Factors: A Survey. Proceedings of The 9th European Conference on e-Government, (pp. 39-44>). University of Westminster, London.
  3. Apostolou, D., Mentzas, G., Stojanovic, L., Thoenssen, B., & Pariente Lobo, T. (2011). A collaborative decision framework for managing changes in e-Government services. Government Information Quarterly, 28, 101-116.
  4. Appelbaum, S. (1997). Socio-technical systems theory: an intervention strategy for organizational development. Management Decision, 35(6), 452-463.
  5. Bannister, F., & Connolly, R. (2011). Trust and transformational government: A proposed framework for research. Government Information Quarterly, Article in Press.
  6. Beatlle, A. W. (2009). Proceedings of the WebSci'09: Society On-Line. Is web-based interaction reshaping the organizational dynamisc of public administration?: A comparativeempirical study on eGovernment.
  7. Bekkers, V. (2003). E-government and the emergence of virtual organizations in the public sector. Information Polity, 8(3/4), 89-102.
  8. Bellamy, C., & Taylor, J. (1998). Governing in the Information Age. Buckingham: Open University Press.
  9. Bosilj-Vukšić, V. (2011). Change Management as a Critical Success Factor (CFS) of Business Process Management (BPM) Projects. Presentation on Doctoral Seminar in Information Management, FELU, Ljubljana.
  10. Bostrom, R., & Heinen, J. (1977). MIS Problems and Failures: A Socio-Technical Perspective. MIS Quarterly, 1(3), 17-32.
  11. Danziger, J. N., Kraemer, K. L., Dunkle, D. E., & King, J. L. (1993). Enhancing the Quality of Computing Service: Technology, Structure, and People. Public Administration Review, 53(2), 161-169.
  12. Dias de Lima, J. (2009). Managing Change: Winning Hearts and Minds. Harvard Business Publishing.
  13. Elnaghi, M., Alshawi, S., & Missi, F. (2007). A Leadership Model for e-Government Transformation. Proceedings of European and Mediterranean Conference on Information Systems 2007, 1-12.
  14. European Commission. (2003) - COM, 2003: The role of eGovernment for Europe's future, 567 final. European Commision.
  15. Fountain, J. (2001). Building the virtual state. Information technology and institutional change. Washington D. C.
  16. GAO-01-959T Electronic Government. (2001). ELECTRONIC GOVERNMENT-Challenges Must Be Addressed With Effective Leadership and Management. United States General Accounting Office.
  17. Griffin, D., Foster, A., & Halpin, E. (2004). Joined-up E-government: an exploratory study of UK local government progress. Journal of Information Science and Technology, 58-83.
  18. Groznik, A., & Trkman, P. (2009). Upstream supply chain management in e-government: The case of Slovenia. Government Information Quarterly, 459-467.
  19. Heeks, R. (2003). E-government for development: Success and failure rates of e-government in developing/transitional countries: Overview.
  20. Heeks, R. (2000). Reinventing Government in the Information Age. Roultedge Press, London.
  21. Hiatt, J. (2010). ČThe definition and history of change management«.
  22. Ho, A. T.-K. (2002). Reinventing Local Governments and the E-Government Initiative. Public Administration Review, 62(4), 434-444.
  23. Indihar Štemberger, M., & Jaklič, J. (2007). Towards E-government by business process change - A methodology for public sector. International Journal of Information Management, 221-232.
  24. Jansen, A. (2005). Assessing E-government progress - why and what. NOKOBIT 2005. ISBN 82-8033-026-7. University of Oslo, Norway : Tessem, B.; Iden, J.; Cristensen, G. (eds).
  25. Joyce, P. (2002). E-government, strategic change and organisational capacity. V E. M. Milner, Delivering the Vision. Public services for the information society and the knowledge economy. (pp. 156-171). London: Routledge.
  26. Keen, G. (1981). Information Systems and Organizational Change. Communications of the ACM, 24(1), 24-33.
  27. Kifle, H., & Low Kim Cheng, P. (2009). e-Government Implementation and Leadership - the Brunei Case Study. Electronic Journal of e-Government Volume, 7(3), 271-282.
  28. Kim, H. J., Pan, G., & Pan, S. L. (2007). Managing IT-enabled transformation in the pubic sector: A case study on e-government in South Korea. Government Information Quarterly, 338-352.
  29. Klievnik, B., & Janssen, M. (2009). Realizing joined-up government - Dynamic capabilities and stage models for transformation. Government Information Quarterly, 275-284.
  30. Kovačič, A., Jaklič, J., Indihar Štemberger, M., & Groznik, A. (2004). Prenova in informatizacija poslovanja. Ljubljana: Ekonomska fakulteta.
  31. Kunstelj, M., & Vintar, M. (2004). Evaluating the progress of e-government development: A critical analysis. Information Polity, 131-148.
  32. Lam, W. (2005). Barriers to e-government integration. The Journal of Enterprise Information Management, 18(5), 511-530.
  33. Layne, K., & Lee, J. (2001). Developing fully functional E-government: A four stage model. Government Information Quarterly, 122-136.
  34. Leitner, C., & Kreuzeder, M. (2005). Organisational Changes, Skills and the Role of Leadership Required by eGovernment. EGOV 2005, LNCS 3591, M. A. Wimmer et al. (Eds.), 210-217.
  35. Li, F. (2003). Implementing e-government strategy in Scotland: current situations and emerging issues. Journal of Electronic Commerce in Organizations, 1(2), 44-45.
  36. Li, Z. (2009). How E-government affects the organisational structure in Chinese government. AI & Soc, 123-130.
  37. Lucas, H. C., & Baroudi, J. (1994). The Role of Information Technology in Organization Design. Journal of Management Information Systems, 10(4), 9-23.
  38. Maniatopoulos, G. (2005). E-government Movements of Organizationall Change: A Social Shaping Approach. 4th International Critical Management Studies Conference, Judge Institute of Management, Cambridge, UK.
  39. Moon, M. J. (2002). The Evolution of E-Government among Municipalities: Rhetoric or Reality? Public Administration Review, 62 (4), 424-433.
  40. Ndou, V. (2004). ‘E-government for developing countries: Opportunities and challenges’. The Electronic Journal on Information Systems in Developing Countries, 18, 1-24.
  41. O'Donnell, O., Boyle, R., & Timonen, V. (2003). Transformational aspects of E-government in Ireland: Issues to be addressed. Electronic Journal of e-Government, 23-32.
  42. OECD. (2003a). OECD E-Government Flagship Report ČThe E-Government Imperative«. Paris: Public Management Committee, OECD.
  43. OECD. (2003b). Policy Brief, Checklist for eGovernment leaders.
  44. Pollitt, C. (2010). Technological Change: a cenral yet neglected feature of pubilc administration. NISPA10 (Version 30-04-2010). Ljubljana.
  45. Saboohi, N., & Sushil. (2010). Managing continuity and change: a new approach for strategizing in e-government. Transforming Government: People, Process and Policy, 4(4), 338-364.
  46. Sacheva, S. (2009). Change Management for e-Governance. I-Ways Journal of E-Government Policy and Regulation 32, IOS Press, 109-117.
  47. Schedler, K., & Schmidt, B. (2004). Managing the e-government organization. International Public Management Review, 1-20.
  48. Scholl, H. (2007). Central research question in e-government, or which trajectory should the study domain takes? Transforming Government: People, Process and Policy, 1(1), 67-88.
  49. Scholl, J. (2003). E-government: A Special Case of ICT-enabled Business Process Change. 36th Hawaii International Conference on System Sciences, (pp. 1-12).
  50. van Veenstra, A., Janssen, M., & Tan, Y.-H. (2010). Towards an Understanding of E-Government Induced Change - Drawing on Organization and Structuration Theories. EGOV 2010, LNCS 6228 (pp. 1-12). Wimmer, M. A.; et al. (eds).
  51. Van Wert, J. (2002). Questions about E-Government, Digital Government Workshop at the Kennedy School of Government, Harvard University.
  52. Zarei, B., Ghapanchi, A., & Sattary, B. (2008). Toward national e-government development models for developing countries: A nine-stage model. The International Information & Library Review, 40, 199-207.
DOI: https://doi.org/10.2478/v10305-012-0016-y | Journal eISSN: 1847-9375 | Journal ISSN: 1847-8344
Language: English
Page range: 13 - 24
Published on: Sep 19, 2012
Published by: IRENET - Society for Advancing Innovation and Research in Economy
In partnership with: Paradigm Publishing Services

© 2012 Janja Nograšek, published by IRENET - Society for Advancing Innovation and Research in Economy
This work is licensed under the Creative Commons License.