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Maturity Assessment of Maintenance Processes at ATC-Service Providers Cover

Maturity Assessment of Maintenance Processes at ATC-Service Providers

By: Jörg Kundler  
Open Access
|Mar 2012

References

  1. Stroebel, Martin. (1998). Optimization of Operational Systems based on Business Models. DUV Deutscher Universitäts Verlag. SBN 3-8244-2107-0
  2. International Standard ISO/IEC. (2004). Information technology Process assessment, Part 1: Concepts and vocabulary. 15504-1:2004(E). (1st ed.). 2004-11-01.
  3. International Standard ISO/IEC. (2003). Information technology Process assessment, Part 2: Performing an assessment. 15504-2:2003(E). (1st ed.). 2003-10-15.
  4. International Standard ISO/IEC. (2004). Information technology Process assessment, Part 3: Guidance on performing an assessment. 15504-3:2004(E). (1st ed.). 2004-1-15.
  5. International Standard ISO/IEC. (2004). Information technology Process assessment, Part 4: Guidance on use for process improvement and process capability determination. 15504-4:2004(E). (1st ed.). 2004-7-01.
  6. International Standard ISO/IEC. (2006). Information technology Process assessment, Part 5: An example Process Assessment Model. 15504-4:2004(E). (1st ed.). 2006-03-01.
  7. Heinrich, T. (2007). Hisolutions AG: Presentation Materials for IT-Process Optimization and ITIL Process Maturity Modelling. Homepage by Hisolutions AG.
  8. Heinrich, T. (2007). Presentation Materials Optimization of IT-Processes, Process Availability and Maturity Assessment. Customer Conference Hisolution, BerlinPublishing by Hisolutions AG.
  9. Kundler, J., Golosov, V. (2010). Materials of Interview and Questionnaire at Latvijas Gaisa SatiksmeRiga. Maintenance Management Division LGS. Internal Research Working Paper
  10. Kundler, J., Walker, J. (2010). Materials of Questionnaire US Department of Transportation at FAA Federal Aviation Administration. Management NAS Policy and Services Planning Team. Washington. Internal Research Working Paper.
  11. Kundler, J., Dridell, M. (2010). Materials of Questionnaire at Nav Canada. Ottawa: Nav Canada, 77 Metcalfe Street, Ottawa CDN Ottawa CDN Service Management. Internal Research Working Paper.
  12. Kundler, J., Sunjay, Dussoy. (2010). Materials of Questionnaire at DFS German Air Traffic Control, ACC Center Bremen: Technical Support. Bremen, Germany Internal Research Working Paper.
  13. Kundler, J., Koch, Alexander. (2010). Materials of Questionnaire at The Tower Company. TTC Services, Managing Director TTC. Langen, Internal Research Working Paper.
  14. U. S. Department of Transportation Federal Aviation Administration National Policy. (2007). Order 6000.30D. Effective Date 9/19/07. Subject: National Airspace System Maintenance Policy. Washington: Publisher FAA AJW-163.
  15. U. S. Department of Transportation Federal Aviation Administration National Policy, (00/00/00). Order 6000.15F. Draft, Subject: General Maintenance Handbook for National Airspace System (NAS) Facilities. Washington: Publisher FAA AJW-163.
  16. U. S. Department of Transportation Federal Aviation Administration Air Traffic Organization Policy. (2009). Order 6190.19A. Effective date 05/31/2009 Subject: Maintenance of the Automated Radar Terminal System Expansion (ARTS IIE) Washington.
  17. NAV CANADA. (2010). Manual of Technical Operation. Book 1: Tech OPS Business. Section 1: Maintenance Program and Philosophy. (4th ed.). March 31, 2010. Ottawa.
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  19. NAV CANADA. (2009). Manual of Technical Operation, Book 1: Tech OPS Business. Section 3: Business Management System Processes. (4th ed.). May 14, 2009. Ottawa.
  20. International Standard ISO/IEC. (2004). Information Technology - Process Assessment, Part 4: Guidance on use for process improvement and process capability determination. 15504-4. (1st ed.). 2004-07-01.
  21. International Standard ISO/IEC. (2006). Information Technology - Process Assessment, Part 5: An exemplar Process Assessment Model. 15504-5, (1st ed.). 2006-03-01.
  22. DFS, German Air Traffic Control. (2010). Operation Guideline for Technical Support, (V4.0 ed.). 16.11.2010. Langen.
  23. DFS, German Air Traffic Control. (2009). Process Description: Provision of Maintenance S06.1. (1.4a ed.) 27.11.2009. Business Unit Center. Bremen.
  24. DFS German Air Traffic Control. (2010). Service Level Agreement: CC/T-N CC/F-N, Service: Provision of technical services on location ACC Bremen. (4.0 ed.). 20.1.2010. Bremen.
  25. Schraub, M. (2009). DFS German Air Traffic Control: Handbook Service Management. (1.01 ed.). 17.8.2009. Langen.
DOI: https://doi.org/10.2478/v10244-012-0003-y | Journal eISSN: 1407-6179 | Journal ISSN: 1407-6160
Language: English
Page range: 18 - 32
Published on: Mar 20, 2012
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2012 Jörg Kundler, published by Transport and Telecommunication Institute
This work is licensed under the Creative Commons License.

Volume 13 (2012): Issue 1 (March 2012)