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Managing IT Services: Aligning Best Practice with a Quality Method Cover

Managing IT Services: Aligning Best Practice with a Quality Method

By: Miha Kastelic and  Peter Peer  
Open Access
|Feb 2012

References

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  7. Ho, L. (2008a). How to use Six Sigma to Complement ITIL V3, Available from: http://www.eweek.com/c/a/IT-Management/How-to-Use-Six-Sigma-to-Complement-ITIL-v3/
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  14. Probst, J. & Case, G. (2009). Integrating Six Sigma and ITIL for Continual Service Improvement - White Paper, Available from: http://www.best-management-practice.com/gempdf/SixSigma_ITIL_CSI_WP_July09.pdf
  15. Taylor, S., Case, G. & Spalding, G. (2007). ITIL Version 3 Continual Service Improvement, The Stationery Office, London.
  16. Winniford, M., Conger, S. & Erickson-Harris, L. (2009). Confusion in the Ranks: IT Service Management Practice and Terminology. Information Systems Management, 26(2), 153-163, DOI: 10.1080/1058053090279753210.1080/10580530902797532
DOI: https://doi.org/10.2478/v10051-012-0004-6 | Journal eISSN: 1581-1832 | Journal ISSN: 1318-5454
Language: English
Page range: 31 - 37
Published on: Feb 7, 2012
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2012 Miha Kastelic, Peter Peer, published by University of Maribor
This work is licensed under the Creative Commons License.

Volume 45 (2012): Issue 1 (January 2012)