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Managing IT Services: Aligning Best Practice with a Quality Method Cover

Managing IT Services: Aligning Best Practice with a Quality Method

Organizacija
Volume 45 (2012): Issue 1 (January 2012)
By: Miha Kastelic and  Peter Peer  
Open Access
|Feb 2012
DOI: https://doi.org/10.2478/v10051-012-0004-6 | Journal eISSN: 1581-1832 | Journal ISSN: 1318-5454
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Language: English
Page range: 31 - 37
Published on: Feb 7, 2012
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
IT Service Management,
ITIL,
Six Sigma methodology,
DMAIC,
continual improvement
Related subjects:
Business and economics,
Business management,
Management, organization, corporate governance

© 2012 Miha Kastelic, Peter Peer, published by University of Maribor
This work is licensed under the Creative Commons License.

Volume 45 (2012): Issue 1 (January 2012)