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Fuzzy SERVQUAL Analysis in Airline Services Cover

Fuzzy SERVQUAL Analysis in Airline Services

Organizacija
Volume 41 (2008): Issue 3 (May 2008)
By: Ozlem Aydin and  Fatma Pakdil  
Open Access
|Dec 2008

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DOI: https://doi.org/10.2478/v10051-008-0012-8 | Journal eISSN: 1581-1832 | Journal ISSN: 1318-5454
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Language: English
Page range: 108 - 115
Published on: Dec 12, 2008
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Airline service quality,
fuzzy numbers,
fuzzy SERVQUAL scores
Related subjects:
Business and economics,
Business management,
Management, organization, corporate governance

© 2008 Ozlem Aydin, Fatma Pakdil, published by University of Maribor
This work is licensed under the Creative Commons License.

Volume 41 (2008): Issue 3 (May 2008)