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Assessment of Service Quality in Public Transport Using an Underperformance Approach: A Case Study of Constantine, Algeria Cover

Assessment of Service Quality in Public Transport Using an Underperformance Approach: A Case Study of Constantine, Algeria

Transport and Telecommunication Journal
Volume 27 (2026): Issue 1 (February 2026)
By: Abdelaziz Kahlouche,  Rachid Chaib and  Sami Debbabi  
Open Access
|Feb 2026

Authors

Abdelaziz Kahlouche

abdelaziz.kahlouche@umc.edu.dz

Laboratory of Transport Engineering and Environment, Department of Transport Engineering, Frères Mentouri Constantine1 University, Constantine, Algeria

Rachid Chaib

r3chaib@yahoo.fr

Laboratory of Transport Engineering and Environment, Department of Transport Engineering, Frères Mentouri Constantine1 University, Constantine, Algeria

Sami Debbabi

Sami.debbabi@crat.dz

Territory Planning Research Center (CRAT) Zouaghi Slimane Campus, Constantine, Algeria
DOI: https://doi.org/10.2478/ttj-2026-0006 | Journal eISSN: 1407-6179 | Journal ISSN: 1407-6160
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Language: English
Page range: 63 - 72
Published on: Feb 21, 2026
Published by: Transport and Telecommunication Institute
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Underperformance approach,
service quality,
public transport,
objective score,
subjective score
Related subjects:
Engineering,
Introductions and overviews,
Engineering, other

© 2026 Abdelaziz Kahlouche, Rachid Chaib, Sami Debbabi, published by Transport and Telecommunication Institute
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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