Abstract
The basic aim of managers in transport is to preserve and expand their share of the transport market. This should be done through prioritising quality and customer service, preservation and expansion field of transport enterprise activity to transport market on the basic of priority orientation to quality and customer, maintaining transport networks and applying the latest knowledge from research. It should also involve making a contribution to favourable indicators of economic activity, and a consideration of environmental change. This paper deals with customer requirements, the possibility of quantifying customer requirements and the recognition of future trends on the basis of assessments of recent quantitative results and the application of managers’ knowledge and techniques.