Exploring the Link Between Customer Satisfaction, Service Quality, and Perceived Organizational Support: The Mediating Role of Relational Psychological Contract Cover

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Exploring the Link Between Customer Satisfaction, Service Quality, and Perceived Organizational Support: The Mediating Role of Relational Psychological Contract

Studia Universitatis „Vasile Goldis” Arad – Economics Series

Volume 34 (2024): Issue 3 (September 2024)

By: Banji Rildwan Olaleye, Joseph Nembo Lekunze and Folasade Funmi Olorunsola

Open Access

|Jul 2024

Authors

Banji Rildwan Olaleye

banji.olaar@gmail.com

North West University Business School, Potchefstroom, South Africa

Joseph Nembo Lekunze

Joseph.Lekunze@nwu.ac.za

North West University Business School Potchefstroom, South Africa

Folasade Funmi Olorunsola

folaolorunsola@gmail.com

Department of Accountancy, Rufus Giwa Polytechnic, Nigeria

DOI: https://doi.org/10.2478/sues-2024-0013 | Journal eISSN: 2285-3065 | Journal ISSN: 1584-2339

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Language: English

Page range: 60 - 78

Submitted on: Aug 1, 2023

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Accepted on: Nov 1, 2023

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Published on: Jul 13, 2024

Published by: Vasile Goldis Western University of Arad

In partnership with: Paradigm Publishing Services

Publication frequency: 4 issues per year

Keywords:

Banking Sector,

Customer Satisfaction,

Perceived Organizational Support,

Relational Psychological Contract,

Service Quality

Related subjects:

Business and economics,

Political economics,

Economic policy,

Business management,

Financial reporting, group accounting, accounting and balancing,

Marketing, sales, customer relations,

Banks, financial service provider, insurers

© 2024 Banji Rildwan Olaleye, Joseph Nembo Lekunze, Folasade Funmi Olorunsola, published by Vasile Goldis Western University of Arad
This work is licensed under the Creative Commons Attribution 4.0 License.

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