Have a personal or library account? Click to login
Exploring the Link Between Customer Satisfaction, Service Quality, and Perceived Organizational Support: The Mediating Role of Relational Psychological Contract Cover

Exploring the Link Between Customer Satisfaction, Service Quality, and Perceived Organizational Support: The Mediating Role of Relational Psychological Contract

Studia Universitatis „Vasile Goldis” Arad – Economics Series
Volume 34 (2024): Issue 3 (September 2024)
By: Banji Rildwan Olaleye,  Joseph Nembo Lekunze and  Folasade Funmi Olorunsola  
Open Access
|Jul 2024
DOI: https://doi.org/10.2478/sues-2024-0013 | Journal eISSN: 2285-3065 | Journal ISSN: 1584-2339
Journal RSS Feed
Language: English
Page range: 60 - 78
Submitted on: Aug 1, 2023
|
Accepted on: Nov 1, 2023
|
Published on: Jul 13, 2024
Published by: Vasile Goldis Western University of Arad
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Banking Sector,
Customer Satisfaction,
Perceived Organizational Support,
PLSSEM,
Relational Psychological Contract,
Service Quality
Related subjects:
Business and economics,
Political economics,
Economic policy,
Business management,
Financial reporting, group accounting, accounting and balancing,
Marketing, sales, customer relations,
Industries,
Banks, financial service provider, insurers

© 2024 Banji Rildwan Olaleye, Joseph Nembo Lekunze, Folasade Funmi Olorunsola, published by Vasile Goldis Western University of Arad
This work is licensed under the Creative Commons Attribution 4.0 License.

Previous articleVolume 34 (2024): Issue 3 (September 2024)Next article