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The Kano Model Use to Evaluate the Perception of Intelligent and Active Packaging of Slovak Customers Cover

The Kano Model Use to Evaluate the Perception of Intelligent and Active Packaging of Slovak Customers

Open Access
|Mar 2018

Abstract

Intelligent innovation represents any autonomic change with positive impact to the customer. They increase the comfort of the customer and concurrently they represent more effective, more economical, healthier and safer solution. This term is not so usual in Slovakia, however intelligent innovation are present on the market. For that in the article intelligent innovation assessment, we focused on intelligent and active packaging, the occurrence of which we have mostly noticed on the Slovak market. The paper deals with the evaluation of the perception of packaging innovations by using the Kano model. According to research results, intelligent and active packaging influence customers and therefore constitutes a tool of competitiveness in Slovakia. However, considering the specification of their requirements, the degree of impact is very variable and specific to customers of different gender and age.

DOI: https://doi.org/10.2478/sues-2018-0003 | Journal eISSN: 2285-3065 | Journal ISSN: 1584-2339
Language: English
Page range: 35 - 45
Submitted on: Nov 1, 2017
Accepted on: Feb 1, 2018
Published on: Mar 24, 2018
Published by: Vasile Goldis Western University of Arad
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2018 Loučanová Erika, Nosálová Martina, Parobek Ján, Ana Dopico, published by Vasile Goldis Western University of Arad
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.