Have a personal or library account? Click to login
Patients’ Experience with Received Healthcare in Internal Medicine and Surgery Wards of Slovenian Hospitals—A Cross-Sectional Survey Cover

Patients’ Experience with Received Healthcare in Internal Medicine and Surgery Wards of Slovenian Hospitals—A Cross-Sectional Survey

Open Access
|Jan 2025

References

  1. Lappé KL, Raaum SE, Ciarkowski CE, et al. Impact of hospitalist team structure on patient-reported satisfaction with physician performance. J Gen Intern Med. 2020;35(9):2668-2674. doi: 10.1007/s11606-020-05775-5.
  2. Danielsen K, Garratt AM, Bjertaes ØA, Pettersen KI. Patient experience in relation to respondent and health service delivery characteristics: A survey of 26,938 patients attending 62 hospitals throughout Norway. Scand J Public Health. 2007;35(1):70-77. doi: 10.1080/14034940600858615.
  3. Bull C, Byrnes J, Hettiarachchi R, Downes M. A systematic review of the validity and reliability of patient-reported experience measures. Health Serv Res. 2019;54(5):1023-1035. doi: 10.1111/1475-6773.13187.
  4. Rapport F, Hibbert P, Baysari M, Long JC, Seah R, Zheng WY, et al. What do patients really want? An in-depth examination of patient experience in four Australian hospitals. BMC Health Serv Res. 2019;19(1):38. doi: 10.1186/s12913-019-3881-z.
  5. Doyle C, Lennox L, Bell D. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. BMJ Open. 2013;3(1):e001570. doi: 10.1136/bmjopen-2012-001570.
  6. Oben P. Understanding the patient experience: A conceptual framework. J. Patient Exp. 2020;7(6):906-910. doi: 10.1177/2374373520951672.
  7. Kim EJ, Koo YR, Nam IC. Patients and healthcare providers’ perspectives on patient experience factors and a model of patientcentered care communication: A systematic review. Healthcare. 2024;12(11):1090. doi: 10.3390/healthcare12111090.
  8. de Bienasisi K, Kristensen S, Hewlwtt E, Roe D, Mainz J, Klazinga N. Measuring patient voice matters: Setting the scene for patient-reported indicators. Int J Qual Health Care. 2021;34(Suppl 1):ii3-ii6. doi: 10.1093/intqhc/mzab002.
  9. Adams C, Walpola R, Iqpal MP, Schembri A, Harrison R. The three pillars of patient experience: Identifying key drivers of patient experience to improve quality in healthcare. J Public Health. 2024 Nov 24. doi: 10.1007/s10389-023-02158-y.
  10. Guan T, Chen X, Li J, Zhang Y. Factors influencing patient experience in hospital wards: A systematic review. BMC Nursing. 2024;23:527. doi: 10.1186/s12912-024-02054-0.
  11. Harrison R, Walton M, Manias E, Mears S, Plumb J. Patients’ experiences in Australian hospitals: A systematic review of evidence. Aust Health Rev. 2017;41(4):419-435. doi: 10.1071/AH16053.
  12. AKØ, Skaug EA, Helgesen AK. The importance of being taken care of -patients’ experience with the quality of healthcare in a Norwegian hospital. Nursing Reports. 2023;13(4):1742-1750. doi: 10.3390/nursrep13040144.
  13. Klint K, Sjöland H, Axelsson AB. Revealed by degrees: Patients’ experience of receiving information after in-hospital cardiac arrest. JCN. 2019;28(9-10):1517-1527. doi: 10.1111/jocn.14756.
  14. Friedel AL, Siegel S, Kirstein CF, Gerigk M, Bingel U, Diehl A, et al. Measuring patient experience and patient satisfaction -how are we doing it and why does it matter? A comparison of European and U.S. American approaches. Healthcare. 2023;11(6):797. doi: 10.3390/healthcare11060797.
  15. Degabriel D, Petrino R, Dafne Frau E, Uccella L. Factors influencing patients’ experience of communication with the medical team of the emergency department. Intern Emerg Med. 2023;18:2045-2051. doi: 10.1007/s11739-023-03298-5.
  16. Damman OC, Stubbe JH, Hendriks M, Arah OA, Spreeuwenberg P, Delnoij DM, et al. Using multilevel modeling to assess case-mix adjusters in consumer experience surveys in health care. Med Care. 2009;47(4):496-503. doi: 10.1097/MLR.0b013e31818afa05.
  17. Cam H, Wennlof B, Gillespie U, Franzon K, Nielsen EI, Ling M, et al. The complexities of communication at hospital discharge of older patients: A qualitative study of healthcare professionals’ views. BMC Health Serv Res. 2023;23:1211. doi: 10.1186/s12913-023-10192-5.
  18. Park S, Xu J, Smith FS, Otani K. What factors affect patient perceptions on their hospital experience? Hosp Top. 2020;98(3):127-134. doi: 10.1080/00185868.2020.1796554.
  19. Giordano LA, Elliott MN, Goldstein E, Lehrman WG, Spencer PA. Development, implementation, and public reporting of the HCAHPS survey. Med Care Res Rev. 2010;67(1):27-37. doi: 10.1177/1077558709341065.
  20. Nacionalni inštitut za javno zdravje. PREMS -Moja izkušnja, naše zdravje [Internet]. 2021 [cited 2024 Aug 28]. Available from: https://nijz.si/wp-content/uploads/2022/12/prems2_general_report.pdf
  21. Sočan M, De Boer D, Murko E, Kralj M, Ropret N, Zaletel M. Psychometric validation of an instrument for measuring patient experiences with outpatient healthcare. Zdr Varst. 2023;62(3):153-161. doi: 10.2478/sjph-2023-0021.
  22. Sermeus W, Aike LH, Van Den HK, Rafferty AM, Griffiths P, Morena-Casbas MT, et al. Nurse forecasting in Europe (RN4CAST): Rationale, design and methodology. BMC Nursing. 2011;10(6). doi: 10.1186/14726955-10-6.
  23. Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS). HCAHPS mail Survey [Internet]. 2024 [cited 2024 Aug 28]. Available from: https://www.hcahpsonline.org/globalassets/hcahps/survey-instruments/mail/draft-qag-v19.0-materials/may_2024_draft-survey-instruments_english_mail.pdf
  24. Squires A, Aiken LH, Van den Heede K, Bruyneel L, Lindqvist R, Schoonhoven L, et al. A systematic survey instrument translation process for multi-country, comparative health workforce studies. Int J Nurs Stud. 2013;50(2):264-273. doi: 10.1016/j.ijnurstu.2012.02.015.
  25. Polit DE, Beck CT. Essentials of nursing research: Appraising evidence for nursing practice. 7th ed. Philadelphia: Lippincott Williams & Wilkins; 2010.
  26. Davidson KW, Shaffer JA, Ye S, Falzon L, Emeruwa IO, Sundquist K, et al. Interventions to improve hospital patient satisfaction with healthcare providers and systems: A systematic review. BMJ Qual Saf. 2017;26(7):596-606. doi: 10.1136/bmjqs-2015-004758.
  27. Mercier MR, Galivanche AR, David WB, Malpani R, Pathak N, Hilibrand AS, et al. Hospital Consumer Assessment of Healthcare Providers and Systems survey response rates are significantly affected by patient characteristics and postoperative outcomes for patients undergoing primary total knee arthroplasty. PLoS One. 2021;16(9):e0257555. doi: 10.1371/journal.pone.0257555.
  28. Chen J, Koren ME, Munroe DJ, Yao P. Is the hospital’s magnet status linked to HCAHPS scores? J Nurs Care Qual. 2014;29(4):327-35. doi: 10.1097/NCQ.0000000000000062.
  29. Anhang Price R, Quigley DD, Hargraves L, Sorra S, Becerra-Ornelas AU, Hays R, et al. A systematic review of strategies to enhance response rates and representativeness of patient experience surveys. Med Care. 2022;12:910-918. doi: 10.1097/MLR.0000000000001784.
  30. Agency for Healthcare Research and Quality. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) [Internet]. 2019. [cited 2024 Aug 28]. Available from: https://hcahpsonline.org/globalassets/hcahps/facts/hcahps_fact_sheet_october_2019.pdf
  31. Schroeder K, Bertelsen N, Scott J, Deane K, Dormer L, Nair D, et al. Building from patient experiences to deliver patient-focused healthcare systems in collaboration with patients: a call to action. Ther Innov Regul Sci. 2022;56:848-858. doi: 10.1007/s43441-022-00432-x.
  32. Burroughs TE, Waterman BM, Gilin D, Adams D, McCollegan, Cira J. Do on-sute patient satisfaction surveys bias results? Jt Comm J Qual Patient Saf. 2005;31:158-166. doi: 10.1016/S1553-7250(05)31021-X.
DOI: https://doi.org/10.2478/sjph-2025-0002 | Journal eISSN: 1854-2476 | Journal ISSN: 0351-0026
Language: English
Page range: 5 - 13
Submitted on: Mar 20, 2024
|
Accepted on: Sep 13, 2024
|
Published on: Jan 2, 2025
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2025 Brigita SKELA-SAVIČ, Mateja BAHUN, Sedina KALENDER SMAJLOVIĆ, Sanela PIVAČ, published by National Institute of Public Health, Slovenia
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.