Results of categorical and continuous variables by demographic data and hospitals_
| Variables (scale) | M (SD) | Across hospitals P | Gender P | Education P | Age P |
|---|---|---|---|---|---|
| Care from nurses (cat 1-4) | 3.76 (0.374) | 0.030 | 0.289 | 0.520 | 0.001 |
| Care from doctors (cat 1-4) | 3.77 (0.414) | 0.008 | 0.093 | 0.122 | 0.006 |
| Hospital environment (cat 1-4) | 3.62 (0.461) | <0.001 | 0.246 | 0.057 | <0.001 |
| Support received and patient involvement (cat 1-4) | 3.56 (0.462) | 0.080 | 0.270 | 0.627 | 0.726 |
| Recommendation of hospital (cat 1-4) | 3.74 (0.506) | <0.001 | 0.876 | 0.849 | 0.001 |
| Hospital rate (con 0-10) | 8.86 (1.471) | 0.001 | 0.008 | 0.105 | 0.010 |
| Overall health rate (cat 1-5) | 3.15 (1.050) | <0.001 | <0.001 | <0.001 | <0.001 |
| Expected days in hospital (con) | 2.37 (4.268) | 0.038 | 0.236 | 0.020 | 0.001 |
| Previous hospitalisations (con) | 4.47 (9.391) | 0.006 | 0.402 | 0.979 | <0.001 |
Associations between research variables_
| Variables | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 Care from nurses | 1 | ||||||||||
| 2 Care from doctors | 0.552** | 1 | |||||||||
| 3 Hospital environment | 0.302** | 0.219** | 1 | ||||||||
| 4 Support received and patient involvement | 0.480** | 0.423** | 0.378** | 1 | |||||||
| 5 Recommendation of hospital | 0.340** | 0.357** | 0.249** | 0.297** | 1 | ||||||
| 6 Hospital rate | 0.384** | 0.370** | 0.300** | 0.390** | 0.539** | 1 | |||||
| 7 Overall health rate | -0.185** | -0.180** | -0.071** | -0.175** | -0.153** | -0.159** | 1 | ||||
| 8 Expected days in hospital | -0.137** | -0.088** | -0.050 | -0.058 | -0.018 | -0.021 | 0.068* | 1 | |||
| 9 Age | -0.084** | -0.067** | 0.100** | 0.024 | 0.080** | 0.063* | 0.272** | 0.115** | 1 | ||
| 10 Previous hospitalisations | -0.014 | -0.029 | -0.024 | -0.036 | -0.014 | -0.040 | 0.104** | 0.052 | 0.095** | 1 | |
| Variables: | Written information about discharge P | Talk about discharge P | New medicine P | Medicinepain P | Helpbathroom P | ||||||
| Care from nurses | <0.001 | <0.001 | 0.643 | 0.534 | 0.083 | ||||||
| Care from doctors | <0.001 | <0.001 | 0.720 | 0.995 | 0.273 | ||||||
| Hospital environment | 0.001 | <0.001 | 0.042 | 0.341 | 0.479 | ||||||
| Support received and patient involvement | <0.001 | <0.001 | 0,361 | 0.369 | 0.262 | ||||||
| Recommendation of hospital | <0.001 | <0.001 | 0.669 | 0.888 | 0.084 | ||||||
| Hospital rate | <0.001 | <0.001 | 0.138 | 0.572 | 0.054 | ||||||
| Overall health rate | <0.001 | <0.001 | 0.027 | 0.038 | 0.168 | ||||||
| Expected days in hospital | 0.035 | <0.001 | 0.049 | 0.091 | 0.031 | ||||||
| Previous hospitalisations | 0.835 | 0.413 | 0.084 | 0.824 | 0.832 | ||||||
Descriptive results for the categorical variables of patient experience (n=14) in percent (%)_
| Care from nurses | n | Never, sometimes % | Usually % | Always % |
|---|---|---|---|---|
| Items: During this hospital stay, | ||||
| how often did nurses treat you with courtesy and respect? | 1749 | 1.5 | 14.1 | 84.4 |
| how often did nurses listen carefully to you? | 1745 | 2.8 | 21.1 | 76.1 |
| how often did nurses explain things in a way you could understand? | 1744 | 4.2 | 22.4 | 73.5 |
| after you called for assistance, how often did you get help as soon as you wanted it? | 1652 | 3.5 | 13.3 | 83.2 |
| Care from doctors | n | Never, sometimes % | Usually % | Always % |
| Items: During this hospital stay, | ||||
| how often did doctors treat you with courtesy and respect? | 1748 | 1.7 | 12.0 | 86.4 |
| how often did doctors listen carefully to you? | 1746 | 3.2 | 16.4 | 80.4 |
| how often did doctors explain things in a way you could understand? | 1740 | 4.5 | 19.4 | 76.0 |
| Hospital environment | n | Never, sometimes % | Usually % | Always % |
| Items: During this hospital stay, | ||||
| how often were your room and bathroom kept clean? | 1725 | 2.4 | 16.9 | 80.7 |
| how often was the area around your room quiet at night? | 1725 | 8.8 | 39.7 | 51.3 |
| Support received and patient involvement | n | Never, sometimes % | Usually % | Always % |
| Items: During this hospital stay, | ||||
| how often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted? | 784 | 9.4 | 10.6 | 80.1 |
| how often was your pain well controlled? | 1282 | 4.0 | 29.0 | 67.0 |
| how often did the hospital staff do everything they could to help you with your pain? | 1286 | 2.0 | 13.8 | 84.2 |
| before giving you any new medicine, how often did hospital staff tell you what the medicine was for? | 1033 | 10.0 | 19.1 | 71.0 |
| before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand? | 1012 | 27.6 | 23.8 | 48.6 |
Descriptive and bivariate results of dichotomous variables
| Items: During this hospital stay, | n | YES (%) | NO (%) | Between hospitals | Gender (P) | Education (P) | Age (P) |
|---|---|---|---|---|---|---|---|
| did you need help from nurses or other hospital staff in getting to the bathroom or in using a bedpan? | 1654 | 752 (45.5%) | 902 (54.5%) | <0.001 | <0.001 | 0.516 | <0.001 |
| did you need medicine for pain? | 1664 | 1221 (73.4%) | 443 (26.6%) | <0.001 | 0.004 | 0.997 | <0.001 |
| were you given any medicine that you had not taken before? | 1614 | 955 (59.2%) | 656 (40.8%) | 0.009 | 0.308 | 0.866 | 0.545 |
| did nurses or other hospital staff talk with you about your care after you leave the hospital? | 1635 | 1230 (75.2%) | 405 (24.8%) | <0.001 | 0.428 | <0.001 | 0.003 |
| did you receive information in writing about what symptoms or health problems to look out for after you leave the hospital? | 1564 | 1070 (68.4%) | 494 (31.7%) | <0.001 | 0.901 | 0.002 | 0.131 |
Linear regression models of independent and dependent variables_
| Independent variables (types) | Model 1: Patients’ experience with care (R2=I8%) | |
|---|---|---|
| ß | p | |
| Previous hospitalisations (continuous) | 0.045 | 0.399 |
| Overall health rate (ordinal) | 0.267 | <0.001 |
| More days in hospital (continuous) | -0.029 | 0.576 |
| Hospitals (discrete) | -0.096 | 0.066 |
| Help from nurses getting to bathroom (nominal NO) | -0.029 | 0.576 |
| Medicine for pain (nominal NO) | -0.029 | 0.582 |
| Get new medicine (nominal NO) | 0.013 | 0.803 |
| Talk about care after discharge from hospital (nominal NO) | -0.175 | 0.004 |
| Get written information (symptoms, health problems) after leaving the hospital (nominal NO) | -0.200 | 0.001 |
| Education (ordinal) | -0.065 | 0.219 |
| Gender (nominal Women) | 0.034 | 0.513 |
| Age (continuous) | 0.026 | 0.634 |
| Independent variables (types) | Model 2: Hospital rate (R2=30.4%) | |
| ß | p | |
| Patients’ experience with care (ordinal | 0.576 | <0.001 |
| Overall health rate (ordinal) | -0.066 | 0.163 |
| Education (ordinal) | -0.019 | 0.664 |
| Gender (nominal Women) | 0.043 | 0.331 |
| Age (continuous) | 0.132 | 0.004 |
| Hospitals (discrete) | 0.032 | 0.464 |
| Help from nurses getting to bathroom (nominal NO) | -0.004 | 0.937 |
| Medicine for pain (nominal NO) | -0.039 | 0.430 |
| Talk about care after discharge from hospital (nominal NO) | 0.029 | 0.550 |
| Get written information (symptoms, health problems) after leaving the hospital (nominal NO) | -0.044 | 0.373 |
| New medicine was explained (ordinal) | -0.242 | <0.001 |
| Side effects of new medicine were explained (ordinal) | 0.118 | 0.056 |