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Hotel performance attributes and consumer complaints in online reviews Cover

Hotel performance attributes and consumer complaints in online reviews

Review of Socio-Economic Perspectives
Volume 10 (2025): Issue 1 (June 2025)
By: Farzaneh S. Zoghi  
Open Access
|Jun 2025

Authors

Farzaneh S. Zoghi

FarzanehSoleimani.Zoghi@srh-hochshulen.de

Professor, Department of Business and Law, SRH University of Applied Sciences, Dresden, Germany
DOI: https://doi.org/10.2478/rsep-2025-0004 | Journal eISSN: 2547-9385 | Journal ISSN: 2149-9276
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Language: English
Page range: 44 - 56
Submitted on: Mar 25, 2025
|
Accepted on: May 6, 2025
|
Published on: Jun 9, 2025
Published by: BC Publishing
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
Hotel Performance Attributes,
Consumer Complaining Behavior,
Online Review,
SERVQUAL,
Hospitality,
Service
Related subjects:
Business and economics,
Political economics,
Microeconomics,
Macroeconomics,
Economic policy,
Business management,
Management accounting, financial controlling, cost calculation, investment

© 2025 Farzaneh S. Zoghi, published by BC Publishing
This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 License.

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