Reframing It Business Value for the Digital Era: A Multidimensional Narrative Synthesis

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Language: English
Page range: 192 - 202
Submitted on: Apr 15, 2026
Accepted on: May 19, 2026
Published on: Jun 26, 2026
Published by: Nicolae Balcescu Land Forces Academy
In partnership with: Paradigm Publishing Services
Keywords:
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© 2026 Nathaniel Masoki Mosaso, published by Nicolae Balcescu Land Forces Academy
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.