Customer Perceptions of Service Quality, Satisfaction and Loyalty in Mobile Telecommunications
Authors
Andreea-Raluca DESPA
andreea.despa@stud.etti.upb.ro
National University of Science and Technology POLITEHNICA Bucharest, Bucharest, Romania
Cătălina-Ileana RACHERU
catalina.racheru@stud.etti.upb.ro
National University of Science and Technology POLITEHNICA Bucharest, Bucharest, Romania
Gheorghe MILITARU
National University of Science and Technology POLITEHNICA Bucharest, Bucharest, Romania
DOI: https://doi.org/10.2478/picbe-2026-0388 | Journal eISSN: 2558-9652
Language: English
Page range: 5271 - 5285
Published on: Jul 22, 2026
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
Related subjects:
© 2026 Andreea-Raluca DESPA, Cătălina-Ileana RACHERU, Gheorghe MILITARU, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.