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Impact of Mobile Technologies in Customer Relationship Management in the Knowledge Economy Context Cover

Impact of Mobile Technologies in Customer Relationship Management in the Knowledge Economy Context

Proceedings of the International Conference on Business Excellence
Volume 20 (2026): Issue 1 (July 2026)
By:  and    
Open Access
|Jul 2026
Authors

Authors

Violeta Mihaela DINCĂ

violeta.dinca@fabiz.ase.ro

Bucharest University of Economic Studies, Bucharest, Romania

Delia Gabriela FURNICĂ

furnicadelia22@stud.ase.ro

Bucharest University of Economic Studies, Bucharest, Romania
DOI: https://doi.org/10.2478/picbe-2026-0306 | Journal eISSN: 2558-9652
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Language: English
Page range: 4134 - 4145
Published on: Jul 22, 2026
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
customer relationship management,
mobile technologies,
customer experience,
digitalization,
customer service
Related subjects:
Business and economics,
Political economics,
Political economics, other,
Business management,
Business management, other,
Industrial chemistry,
Energy harvesting and conversion

© 2026 Violeta Mihaela DINCĂ, Delia Gabriela FURNICĂ, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Volume 20 (2026): Issue 1 (July 2026)
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