
Investigating Loyalty Before and After Renovation in Wellness and Spa Tourism Using TPB, Perceived Value, Quality, and Switching Costs
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DOI: https://doi.org/10.2478/picbe-2026-0196 | Journal eISSN: 2558-9652
Language: English
Page range: 2574 - 2584
Published on: Jul 21, 2026
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
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© 2026 Ionut Andrei MILITARU, Marius-Lucian BREABĂN, published by Bucharest University of Economic Studies
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