Have a personal or library account? Click to login
Improvements in business operations and customer experience through data science and Artificial Intelligence Cover

Improvements in business operations and customer experience through data science and Artificial Intelligence

Open Access
|Jun 2018

References

  1. Magic Quadrant (2018) retrieved at https://en.wikipedia.org/wiki/Magic_Quadrant Higher Reputation Score Boosts Auto Sales (2018) retrieved at https://www.reputation.com/resources/case-study/better-online-reviews-boostauto-sales/
  2. Psarouthakis, J. (2010), The Auto Industry is Now a Commodity Business retrieved at http://businessthinker.com/the-auto-industry-is-now-a-commodity-business/
  3. Dodani, S, Kunzi, U. (2017) - Transforming Your Business with Unstructured Customer Feedback (featuring Sunrise Communications) retrieved at https://vimeo.com/medallia/review/241797789/06d38cf65c
  4. Optimize Customer Experience with insights from online reviews (2018) retrieved at https://www.reputation.com/resources/white-paper/optimize-customerexperience-with-insights-from-online-reviews/
  5. Sprinklr Benchmarking Insights (2018) retrieved at https://www.sprinklr.com/benchmarking-insights/
  6. Moz (2018) retrieved at https://en.wikipedia.org/wiki/Moz_(marketing_software)
  7. Vendasta introduces Google My Business Insights into Listing Builder providing actionable customer insights to local businesses (2017) retrieved at https://www.vendasta.com/blog/vendasta-introduces-google-business-insightslisting-builder-providing-actionable-customer-insights-local-businesses
  8. How to Grow ARR 48% YoY from $17m to $28m in SMB SaaS Space (2018) retrieved at http://nathanlatka.com/thetop925/
  9. Birdeye Business Insights (2018) retrieved at https://birdeye.com/business-insights/
  10. Winter ’18 Release Available Now: Get Early Access to the Yext Knowledge Assistant (2018) retrieved at https://www.yext.com/blog/2018/01/winter-18-release-early-accessto-the-yext-knowledge-assistant/
  11. Using Social Insights to Build a Global Marketing Strategy - Nespresso (2015) retrieved at http://pages.crimsonhexagon.com/rs/284-XQB-702/images/Using-Social-Insightsto-Build-a-Global-Marketing-Strategy-Nespresso.pdf
  12. How Social Intelligence can guide decisions (2018) retrieved at https://www.mckinsey.com/industries/high-tech/our-insights/how-socialintelligence-can-guide-decisions
Language: English
Page range: 804 - 815
Published on: Jun 15, 2018
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year

© 2018 Cristian-Constantin Popescu, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.