References
- Al Owad, A., Yadav, N., Kumar, V., Swarnakar, V., Jayakrishna, K., Haridy, S., Yadav, V. (2025). Integrated Lean Six Sigma and Kotter change management framework for emergency healthcare services in Saudi Arabia. Benchmarking. An International Journal, 32(1), 299–331. https://doi.org/10.1108/BIJ-05-2023-0335
- Albliwi, S., Antony, J., Lim, S.A.H. & van der Wiele, T. (2014). Critical failure factors of lean six sigma: a systematic literature review. International Journal of Quality and Reliability Management, 31(9), 1012–1030. doi: 10.1108/IJQRM-09-2013-0147
- Bagherian, A., Gerschon, M., & Kumar, S. (2025). Enhancing the journey to six sigma excellence: identifying critical success factors. International Journal of Productivity and Performance Management, 74(3), 761–792. https://doi.org/10.1108/IJPPM-08-2023-0446
- Bhat, S., Gijo, E.V., Antony, J., & Cross, J. (2023). Strategies for successful deployment and sustainment of Lean Six Sigma in healthcare sector in India: a multi-level perspective. The TQM Journal, 35(2), 414–445. https://doi.org/10.1108/TQM-10-2021-0302
- Citybabu, G. & Yamini, S. (2025). An exploratory study of critical success factors in Lean Six Sigma 4.0 implementation: the people, processes and technology perspective through DEMATEL-ISM approach. International Journal of Productivity and Performance Management 2025; https://doi.org/10.1108/IJPPM-05-2024-0295
- De Koeijer, R., Strating, M., Paauwe, J. & Robbert Huijsman, R. (2024). A balanced approach involving hard and soft factors for internalizing Lean Management and Six Sigma in hospitals. The TQM Journal, 36(3), 870–899. https://doi.org/10.1108/TQM-01-2022-0031
- Francescatto, M., Neuenfeldt Júnior, A., Issao Kubota, F., Guimarães, G., & de Oliveira, B. (2023). Lean Six Sigma case studies literature overview: critical success factors and difficulties. International Journal of Productivity and Performance Management, 72(1), 1–23. https://doi.org/10.1108/IJPPM-12-2021-0681
- Furterer, S., Antony, J., Bhasin, S., Laureani, A. & Bhat, S. (2025). A systematic literature review to assess leadership’s role, traits, skills, competencies and styles for design for Lean Six Sigma program success. International Journal of Quality & Reliability Management, 42(7), 1975–1994. https://doi.org/10.1108/IJQRM-12-2024-0442
- Gastelum-Acosta, C., Limon-Romero, J., Baez-Lopez, Y., Tlapa, D., Luis García-Alcaraz, J., Puente, C., & Perez-Sanchez, A. (2024). Modelling critical success factors of Lean Six Sigma in higher education institutions. International Journal of Lean Six Sigma, 15 (2), 326–346. https://doi.org/10.1108/IJLSS-03-2021-0047
- Gijo, E.V. & Antony, J. (2013). Reducing patient waiting time in outpatient department using lean six sigma methodology. Quality and Reliability Engineering International, 30(8), 1481-1491. https://doi.org/10.1002/qre.1552
- Gošnik, D. (2024). Critical success factors for Six Sigma implementation: evidence from Slovenia. V: Sedmak, Suzana (ed.), Grdovič Gnip, Ana (ed.), Trnavčevič, Anita (ed.). Next generation challenges: innovation, regeneration and inclusion: MIC 2024 - Management International Conference: abstracts of the joint international conference: organised by University of Primorska, Faculty of Management, Slovenia ... [et al.]: Trento, Italy, 5-8 June, 2024. Electronic ed. Koper: University of Primorska Press, 2024, 95-101. Management International Conference (Online).
- Hirzel, A.K., Leyer, M. & Moormann, J. (2017). The role of employee empowerment in the implementation of continuous improvement: evidence from a case study of a financial services provider. International Journal of Operations and Production Management, 37(19),1563–1579. doi 0.1108/IJOPM-12-2015-07800
- Hussain, S.T., Lei, S., Akram, T., Haider, M.J., Hussain, S.H., & Ali, M. (2018). Kurt Lewin’s change model: A critical review of the role of leadership and employee involvement in organizational change. Journal of Innovation & Knowledge, 3(3), 123–127. https://doi.org/10.1016/j.jik.2016.07.002
- Idogawa, J., Santino Bizarrias, F., & Câmara, R. (2023). Critical success factors for change management in business process management. Business Process Management Journal, 29(7), 2009–2033. https://doi.org/10.1108/BPMJ-11-2022-0625
- Kala Kamdjoug, J.R. (2024). Change management and digital transformation project success in SMEs located in the Democratic Republic of the Congo. Journal of Enterprise Information Management, 37(2), 580–605. https://doi.org/10.1108/JEIM-09-2022-0340
- Kilkelly, E. (2014). Creating leaders for successful change management. Strategic HR Review, 13(3), 127–129. https://doi.org/10.1108/SHR-01-2014-0004
- Kotter, J.P. (1995). Leading change: why transformation efforts fail. Harvard Business Review, 73(2), 59–67.
- Kotter, J.P. (1997). Leading change: A conversation with John P. Kotter. Strategy & Leadership, 25(1), 18–23. https://doi.org/10.1108/eb054576
- Kotter, J.P. (2014). Seizing opportunities and dodging threats with a dual operating system. Strategy & Leadership, 42(6), 10–12. https://doi.org/10.1108/SL-10-2014-0079
- Kumar Samanta A., Varaprasad, G., Gurumurthy, A. & Antony, J. (2024). Implementing Lean Six Sigma in a multispecialty hospital through a change management approach. The TQM Journal, 36(8): 2281–2296. https://doi.org/10.1108/TQM-02-2023-0043
- Kumar, S., Swarnakar, V., Kumar Phanden, R., Antony, J., Jayaraman, R., & Khanduja, D. (2024). Analyzing critical success factors of Lean Six Sigma for implementation in Indian manufacturing MSMEs using the best-worst method. Benchmarking: An International Journal, 31(9), 2960–2983. https://doi.org/10.1108/BIJ-08-2022-0540
- Lameijer, B., de Vries, S.L.E., Antony, J., Garza-Reyes, J.A. & Sony, M. (2024). The implementation of Lean Six Sigma for the optimization of robotic process automation systems in financial service operations. Business Process Management Journal, 30 (8): 232–259. https://doi.org/10.1108/BPMJ-08-2023-0640
- Marič, M., Jordan, G., & Meško, M. (2025). Psychological Empowerment and Organizational Commitment among Higher Education Lecturers in Central and Eastern European Countries. Business Systems Research: International journal of the Society for Advancing Innovation and Research in Economy, 16(2), 183-197. https://doi.org/10.2478/bsrj-2025-0024
- Monferdini, L. & Bottani, E. (2024). How do businesses utilize change management for process optimization? A cross-analysis among industrial sectors. Business Process Management Journal, 30(8): 371–414. https://doi.org/10.1108/BPMJ-03-2024-0158
- Paneerselvam, N., Muhammad, N.A., Masturina Azhan, A. & Muhammad, N. (2025). Analyzing critical success factors in Lean Six Sigma training. International Journal of Productivity and Performance Management, 74(4), 1400–1424. https://doi.org/10.1108/IJPPM-11-2023-0627
- Pollack, J., & Algeo, C. (2016). Project managers’ and change managers’ contribution to success. International Journal of Managing Projects in Business, 9(2), 451–465. https://doi.org/10.1108/IJMPB-09-2015-0085
- Pop, B.O., Popescu, C., & Gabor, M.R. (2023). Process and product change management as a predictor and innovative solution for company performance: a case study on the optimization process in the automotive industry. Applied System Innovation, 6(5), 75, doi: 10.3390/asi6050075
- Raval, S.J., Kant, R. & Shankar, R. (2018). Lean six sigma implementation: modelling the interaction among the enablers. Production Planning and Control, 29(12), 1010–1029. Doi: 10.1080/09537287.2018.1495773
- Raval, S.J., Kant, R. & Shankar, R. (2021). Analyzing the critical success factors influencing Lean Six Sigma implementation: fuzzy DEMATEL approach. Journal of Modelling in Management, 16(2), 728–764. https://doi.org/10.1108/JM2-07-2019-0155
- Samanta, M., Virmani. N., Kumar Singh, R., Nadimul Haque. S., & Jamshed, M. (2024). Analysis of critical success factors for successful integration of Lean Six Sigma and Industry 4.0 for organisational excellence. The TQM Journal, 36(1), 208–243. https://doi.org/10.1108/TQM-07-2022-0215
- Singh, M. & Rathi, R. (2021). Investigation and modelling of lean six sigma barriers in small and medium-sized industries using hybrid ISM-SEM approach. International Journal of Lean Six Sigma, 12(6), 1115–1145. https://doi.org/10.1108/IJLSS-09-2020-0146
- Trzeciak, M. (2024). Factors of success in the change management process of IT programs. Journal of Organizational Change Management, 37(1), 58–74. https://doi.org/10.1108/JOCM-04-2023-0110
- Vashishth, A., Lameijer, B.A., Chakraborty, A., J., & Moormann, J. (2024). Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance. International Journal of Quality & Reliability Management, 41(2), 509–531. https://doi.org/10.1108/IJQRM-05-2022-0154
- Will, M.G. (2015). Successful organizational change through win-win: How change managers can create mutual benefits. Journal of Accounting & Organizational Change, 11(2), 193–214. https://doi.org/10.1108/JAOC-06-2013-0056
- Yadav, G., Seth, D. & Desai, T.N. (2018). Application of a hybrid framework to facilitate Lean Six Sigma implementation: a manufacturing company case experience. Production Planning and Control, 29(3), 185–201. doi: 10.1080/09537287.2017.1402134
