The Impact of Usability and Reliability on ChatGPT Satisfaction among Gen Z and Gen Y Cover

The Impact of Usability and Reliability on ChatGPT Satisfaction among Gen Z and Gen Y

Volume 58 (2025): Issue 3 (August 2025)

By: Mirjana Pejić Bach, Mirko Palić and Vanja Šimičević

Open Access

|Aug 2025

Authors

Mirjana Pejić Bach

University of Zagreb, Faculty of Economics and Business, Croatia

Mirko Palić

mirkopalic@gmail.com

University of Zagreb, Faculty of Economics and Business, Croatia

Vanja Šimičević

vsimicevic@libertas.hr

University of Libertas, Zagreb, Croatia

DOI: https://doi.org/10.2478/orga-2025-0013 | Journal eISSN: 1581-1832 | Journal ISSN: 1318-5454

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Language: English

Page range: 211 - 226

Submitted on: Apr 4, 2024

Accepted on: Mar 3, 2025

Published on: Aug 12, 2025

Published by: University of Maribor

In partnership with: Paradigm Publishing Services

Publication frequency: 4 issues per year

Keywords:

Artificial intelligence,

Large language models (LLM),

User satisfaction,

Related subjects:

Business and economics,

Business management,

Management, organization, corporate governance

© 2025 Mirjana Pejić Bach, Mirko Palić, Vanja Šimičević, published by University of Maribor
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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