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The Impact of Usability and Reliability on ChatGPT Satisfaction among Gen Z and Gen Y Cover

The Impact of Usability and Reliability on ChatGPT Satisfaction among Gen Z and Gen Y

Open Access
|Aug 2025

Authors

Mirjana Pejić Bach

mpejic@efzg.hr

University of Zagreb, Faculty of Economics and Business, Croatia

Mirko Palić

mirkopalic@gmail.com

University of Zagreb, Faculty of Economics and Business, Croatia

Vanja Šimičević

vsimicevic@libertas.hr

University of Libertas, Zagreb, Croatia
DOI: https://doi.org/10.2478/orga-2025-0013 | Journal eISSN: 1581-1832 | Journal ISSN: 1318-5454
Language: English
Page range: 211 - 226
Submitted on: Apr 4, 2024
Accepted on: Mar 3, 2025
Published on: Aug 12, 2025
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2025 Mirjana Pejić Bach, Mirko Palić, Vanja Šimičević, published by University of Maribor
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.