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Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services Cover

Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services

Organizacija
Volume 47 (2014): Issue 3 (August 2014)
By: Marlene Amorim,  Maria João Rosa and  Sandra Santos  
Open Access
|Aug 2014

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DOI: https://doi.org/10.2478/orga-2014-0015 | Journal eISSN: 1581-1832 | Journal ISSN: 1318-5454
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Language: English
Page range: 166 - 175
Submitted on: Sep 6, 2013
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Accepted on: Jul 29, 2014
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Published on: Aug 22, 2014
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
service quality,
customer participation,
customer-to customer interaction
Related subjects:
Business and economics,
Business management,
Management, organization, corporate governance

© 2014 Marlene Amorim, Maria João Rosa, Sandra Santos, published by University of Maribor
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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