Managing Customer Participation and Customer Interactions in Service Delivery: the Case of Museums and Educational Services
By: Marlene Amorim, Maria João Rosa and Sandra Santos
Authors
Language: English
Page range: 166 - 175
Submitted on: Sep 6, 2013
Accepted on: Jul 29, 2014
Published on: Aug 22, 2014
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
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© 2014 Marlene Amorim, Maria João Rosa, Sandra Santos, published by University of Maribor
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.