Skip to main content
Have a personal or library account? Click to login
The Role of ERP-Supported Informatization in Internal Supply Chain Performance: Evidence from a Case Study Cover

The Role of ERP-Supported Informatization in Internal Supply Chain Performance: Evidence from a Case Study

Open Access
|Jun 2026

References

  1. Alsheyadi, A., et al. (2024). E-supply chain coordination and performance impacts: An empirical investigation. Production & Manufacturing Research, 12(1), 2379942. https://doi.org/10.1080/21693277.2024.2379942
  2. Baycik, N. O., & Gowda, S. (2024). Digitalization of operations and supply chains: Insights from survey and case studies. Digital Transformation and Society, 3(3), 277–295. https://doi.org/10.1108/DTS-09-2023-0087
  3. Canon, J. G. F., et al. (2025). Integrated logistics management through ERP system: A case study. Logistics, 9(2), 59. https://doi.org/10.3390/logistics9020059
  4. Christopher, M. (2016). Logistics & supply chain management (5th ed.). Pearson Education.
  5. Cooper, M. C., Lambert, D. M., & Pagh, J. D. (1997). Supply chain management: More than a new name for logistics. The International Journal of Logistics Management, 8(1), 1–14. https://doi.org/10.1108/09574099710805556
  6. Davenport, T. H. (1998). Putting the enterprise into the enterprise system. Harvard Business Review, 76(4), 121–131.
  7. Davenport, T. H., & Mittal, N. (2023). How AI is helping companies redesign processes. Harvard Business Review. https://hbr.org/2023/03/how-ai-is-helping-companies-redesign-processes
  8. Fabbe-Costes, N., & Jahre, M. (2008). Supply chain integration and performance: A review of the evidence. The International Journal of Logistics Management, 19(2), 130–154. https://doi.org/10.1108/09574090810895933
  9. Flynn, B. B., Huo, B., & Zhao, X. (2010). The impact of supply chain integration on performance: A contingency and configuration approach. Journal of Operations Management, 28(1), 58–71. https://doi.org/10.1016/j.jom.2009.06.001
  10. Harianto, K. J., et al. (2024). The effect of digital ERP implementation, supply chain integration and supply chain flexibility on business performance. International Journal of Data and Network Science, 8(4), 2399–2414. https://doi.org/10.5267/j.ijdns.2024.5.017
  11. Huang, Q., & Tang, Y. (2025). Enterprise digital transformation strategy: The impact of digital platforms. Entropy, 27(3), 295. https://doi.org/10.3390/e27030295
  12. Islam, M. R., et al. (2025). A conceptual framework for sustainable AI–ERP integration. Sustainability, 17(20), 9234. https://doi.org/10.3390/su17209234
  13. Lambert, D. M., & Cooper, M. C. (2000). Issues in supply chain management. Industrial Marketing Management, 29(1), 65–83. https://doi.org/10.1016/S0019-8501(99)00113-3
  14. Lambert, D. M., García-Dastugue, S. J., & Croxton, K. L. (2005). An evaluation of process-oriented supply chain management frameworks. Journal of Business Logistics, 26(1), 25–51.
  15. Lee, H. L., Padmanabhan, V., & Whang, S. (1997). Information distortion in a supply chain: The bullwhip effect. Management Science, 43(4), 546–558.
  16. Mannan, M., et al. (2025). Transforming ERP systems with collaborative AI. Journal of Innovation & Knowledge. https://www.sciencedirect.com/science/article/pii/S2590005625001444
  17. Markus, M. L., & Tanis, C. (2000). The enterprise system experience: From adoption to success. In R. W. Zmud (Ed.), Framing the domains of IT management: Projecting the future through the past (pp. 173–207). Pinnaflex Educational Resources.
  18. Merín-Rodríguez, J., Dasí, À., & Alegre, J. (2024). Digital transformation and firm performance in innovative SMEs: The mediating role of business model innovation. Technovation, 134, 103027. https://doi.org/10.1016/j.technovation.2024.103027
  19. Qureshi, M. R. N. M. (2022). Evaluating enterprise resource planning (ERP) implementation for sustainable supply chain management. Sustainability, 14(22), 14779. https://doi.org/10.3390/su142214779
  20. Sternad Zabukovšek, S., & Bobek, S. (2025). Using the technology acceptance model for factors influencing acceptance of enterprise resource planning solutions. In Encyclopedia of Information Science and Technology, Sixth Edition (pp. 1-28). IGI Global Scientific Publishing.
  21. Vodušek, Š. (2016). Informatizacija oskrbne verige v Palomi d. d., Magistrsko delo . https://dk.um.si/Dokument.php?id=107079&lang=slv
DOI: https://doi.org/10.2478/ngoe-2026-0009 | Journal eISSN: 2385-8052 | Journal ISSN: 0547-3101
Language: English
Page range: 27 - 38
Submitted on: Apr 1, 2026
Accepted on: May 1, 2026
Published on: Jun 30, 2026
Published by: University of Maribor
In partnership with: Paradigm Publishing Services

© 2026 Špela Tilinger, Simona Sternad Zabukovšek, published by University of Maribor
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.