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Improving the Service with the Servqual Method Cover

Improving the Service with the Servqual Method

Management Systems in Production Engineering
Volume 26 (2018): Issue 1 (March 2018)
By: Katarzyna Midor and  Marian Kučera  
Open Access
|Jan 2018

Authors

Katarzyna Midor

katarzyna.midor@polsl.pl

Silesian University of Technology

Marian Kučera

kucera@tuzvo.sk

Technical University in Zvolen
DOI: https://doi.org/10.2478/mspe-2018-0010 | Journal eISSN: 2450-5781 | Journal ISSN: 2299-0461
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Language: English
Page range: 60 - 65
Submitted on: Jul 1, 2017
|
Accepted on: Oct 1, 2017
|
Published on: Jan 19, 2018
Published by: STE Group sp. z.o.o.
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
improvement,
service,
quality,
Servqual method,
pharmaceutical wholesaler
Related subjects:
Business and economics,
Business management,
Management accounting, financial controlling, cost calculation, investment,
Engineering,
Mechanical engineering,
Production technology,
Tools and methods,
Process engineering and industrial engineering

© 2018 Katarzyna Midor, Marian Kučera, published by STE Group sp. z.o.o.
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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