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Customer satisfaction under heterogeneous services of different self-service technologies

Management & Marketing
Volume 14 (2019): Issue 1 (March 2019)
By:
Open Access
|Apr 2019
DOI: https://doi.org/10.2478/mmcks-2019-0007 | Journal eISSN: 2069-8887 | Journal ISSN: 1842-0206
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Language: English
Page range: 90 - 107
Published on: Apr 18, 2019
Published by: Society for Business Excellence
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Customer satisfaction,
ATM,
Telephone banking,
Mobile banking,
Online service,
Self-service technologies
Related subjects:
Business and economics,
Business management,
Marketing, sales, customer relations,
Management, organization, corporate governance,
Business development, change management, cooperation,
Entrepreneurship

© 2019 Md Shamim Hossain, Xiaoyan Zhou, Mst Farjana Rahman, published by Society for Business Excellence
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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