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Customer satisfaction under heterogeneous services of different self-service technologies Cover

Customer satisfaction under heterogeneous services of different self-service technologies

Management & Marketing
Volume 14 (2019): Issue 1 (March 2019)
By: Md Shamim Hossain,  Xiaoyan Zhou and  Mst Farjana Rahman  
Open Access
|Apr 2019
Authors

Authors

Md Shamim Hossain

shamimuibe@yahoo.com

Department of Marketing, Hajee Mohammad Danesh Science and Technology University (HSTU), Bangladesh

Xiaoyan Zhou

Business school, University of International Business and Economics (UIBE), Beijing, China

Mst Farjana Rahman

Department of Marketing, Hajee Mohammad Danesh Science and Technology University (HSTU), Bangladesh
DOI: https://doi.org/10.2478/mmcks-2019-0007 | Journal eISSN: 2069-8887 | Journal ISSN: 1842-0206
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Language: English
Page range: 90 - 107
Published on: Apr 18, 2019
Published by: Society for Business Excellence
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Customer satisfaction,
ATM,
Telephone banking,
Mobile banking,
Online service,
Self-service technologies
Related subjects:
Business and economics,
Business management,
Marketing, sales, customer relations,
Management, organization, corporate governance,
Business development, change management, cooperation,
Entrepreneurship

© 2019 Md Shamim Hossain, Xiaoyan Zhou, Mst Farjana Rahman, published by Society for Business Excellence
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Volume 14 (2019): Issue 1 (March 2019)
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