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A Bibliometric Analysis of Publications on Customer Service Chatbots Cover

A Bibliometric Analysis of Publications on Customer Service Chatbots

Management Dynamics in the Knowledge Economy
Volume 11 (2023): Issue 1 (March 2023)
By: Dragoș Florentin Mariciuc  
Open Access
|Mar 2023

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DOI: https://doi.org/10.2478/mdke-2023-0004 | Journal eISSN: 2392-8042 | Journal ISSN: 2286-2668
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Language: English
Page range: 48 - 62
Submitted on: Dec 7, 2022
Accepted on: Feb 17, 2023
Published on: Mar 21, 2023
Published by: Scoala Nationala de Studii Politice si Administrative
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
chatbot,
bibliometrics analysis,
Scopus,
VOSviewer,
customer service,
conversational agents
Related subjects:
Business and economics,
Political economics,
Macroeconomics,
Business management,
Business management, other,
Social sciences,
Sociology,
Labor, trade unions,
Sociology of economy, organizations, and industry

© 2023 Dragoș Florentin Mariciuc, published by Scoala Nationala de Studii Politice si Administrative
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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