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Exploring the Efficacy and Bias of Sentiment Analysis Tools in Customer Reviews Cover

Exploring the Efficacy and Bias of Sentiment Analysis Tools in Customer Reviews

Journal of Social and Economic Statistics
Volume 14 (2025): Issue 1 (May 2025)
By: Dumitru Alexandru Mara,  Lia Cornelia Culda,  Marian Pompiliu Cristescu,  Raluca Andreea Nerişanu and  Radu-Anton Moldovan  
Open Access
|May 2025

Authors

Dumitru Alexandru Mara

dumitrualexandru.mara@ulbsibiu.ro

Lucian Blaga University of Sibiu, Romania

Lia Cornelia Culda

Lucian Blaga University of Sibiu, Romania

Marian Pompiliu Cristescu

Lucian Blaga University of Sibiu, Romania

Raluca Andreea Nerişanu

Lucian Blaga University of Sibiu, Romania

Radu-Anton Moldovan

Lucian Blaga University of Sibiu, Romania
DOI: https://doi.org/10.2478/jses-2025-0002 | Journal eISSN: 2285-388X
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Language: English
Page range: 19 - 40
Published on: May 30, 2025
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
customer relationship management,
sentiment analysis,
BERT,
VADER,
bias
Related subjects:
Business and economics,
Business management,
Business management, other,
Mathematics and statistics for economists,
Statistics,
Econometrics

© 2025 Dumitru Alexandru Mara, Lia Cornelia Culda, Marian Pompiliu Cristescu, Raluca Andreea Nerişanu, Radu-Anton Moldovan, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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