Abstract
In today’s dynamic and interconnected business landscape, organizational performance optimization is imperative for sustained success. To achieve this, it is essential to discern and address the complex cause-and-effect relationships within an organization. This article introduces the Fuzzy Decision-Making Trial and Evaluation Laboratory (Fuzzy DEMATEL) method as a powerful tool for evaluating and enhancing organizational performance. The Fuzzy DEMATEL method, an extension of the traditional DEMATEL approach, accommodates the inherent ambiguity and uncertainty in real-world data, offering a more robust and accurate analysis. This method enables decision-makers to identify causal relationships among various factors impacting organizational performance, classify these factors as cause or effect, and quantify the degree of their influence using fuzzy logic.