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Net promoter score, growth, and profitability of transportation companies

International Journal of Management and Economics
Volume 54 (2018): Issue 2 (June 2018)
By:
Open Access
|Jun 2018

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DOI: https://doi.org/10.2478/ijme-2018-0013 | Journal eISSN: 2543-5361 | Journal ISSN: 2299-9701
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Language: English
Page range: 136 - 148
Submitted on: Jun 5, 2018
Accepted on: Jun 25, 2018
Published on: Jun 29, 2018
Published by: Warsaw School of Economics
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
net promoter score (NPS),
customer loyalty,
customer satisfaction,
performance measurement,
transportation
Related subjects:
Business and economics,
Political economics,
Economic theory, systems and structures,
Business management,
Management accounting, financial controlling, cost calculation, investment

© 2018 Piotr Korneta, published by Warsaw School of Economics
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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