Have a personal or library account? Click to login
Net promoter score, growth, and profitability of transportation companies Cover

Net promoter score, growth, and profitability of transportation companies

International Journal of Management and Economics
Volume 54 (2018): Issue 2 (June 2018)
By: Piotr Korneta  
Open Access
|Jun 2018

Download Article

Download the full article as a PDF file.

DOI: https://doi.org/10.2478/ijme-2018-0013 | Journal eISSN: 2543-5361 | Journal ISSN: 2299-9701
Journal RSS Feed
Language: English
Page range: 136 - 148
Submitted on: Jun 5, 2018
|
Accepted on: Jun 25, 2018
|
Published on: Jun 29, 2018
Published by: Warsaw School of Economics
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
net promoter score (NPS),
customer loyalty,
customer satisfaction,
performance measurement,
transportation
Related subjects:
Business and economics,
Political economics,
Economic theory, systems and structures,
Business management,
Management accounting, financial controlling, cost calculation, investment

© 2018 Piotr Korneta, published by Warsaw School of Economics
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Previous articleVolume 54 (2018): Issue 2 (June 2018)Next article