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Lessons in Crisis Leadership from 9/11: Delineating the constituents of Crisis Leadership and their utilization in the context of Covid-19 Cover

Lessons in Crisis Leadership from 9/11: Delineating the constituents of Crisis Leadership and their utilization in the context of Covid-19

Open Access
|Apr 2024

Figures & Tables

Figure 1:

The Constituents of Crisis Leadership
The Constituents of Crisis Leadership

Sources of Secondary Data

SourcesAuthor(s)YearTitlePublisher/JournalWeblink
Books & Chapters in BooksAtkins, S. E.2008The 9/11 EncyclopediaPraeger Security International, Westport, CT
Barbash, T.2003On top of the world: Cantor Fitzgerald, Howard Lutnick, and 9/11: A story of loss and renewalHarperCollins Publishers, New York, NY
Burke, R. J.2012The trauma impact on organizations: Causes, consequences, and remedies (In Hughes, R., Kinder, A. & Cooper, C. L. Eds., “International handbook of workplace trauma support”, pp. 69-86)John Wiley & Sons, Inc.https://doi.org/10.1002/9781119943242.ch5
Giuliani, R. W.2003LeadershipTime Warner Paperbacks, London, UK
Klenke, K.2016Content analysis in leadership research (In K. Klenke Ed. “Qualitative research in the study of leadership”, pp. 93-122)Emerald Group Publishing Limitedhttps://doi.org/10.1108/978-1-78560-651-920152006
Mitroff, I. I.2004Crisis leadership. Planning for the UnthinkableWilley & Sons, Inc., New Jersey, NJ
Parrett, W. G.2007The sentinel CEO. Perspectives on security, risk, and leadership in a post – 9/11 worldJohn Wiley & Sons, Inc., Hoboken, NJ
Pyle, A. S., Fuller, R. P. & Ulmer, R. R.2020Discourse of renewal (In H. D. O’Hair & M. J. O’Hair Eds, “The handbook of applied communication research”, pp. 343-361)John Wiley & Sons, Inc.https://doi.org/10.1002/9781119399926.ch21
Ulmer, R. R, Sellnow, T. L & Seeger, M. W.2011Effective crisis communication (2nd eds.)SAGE Publications, Inc., Thousand Oaks, CA
Research ArticlesAtcheson, J.2003Book review: Leadership: Rudy Giuliani’s lessons from life, law, and 9/11Journal of Thought, 38(1), 77-80https://www.jstor.org/stable/42589734
Beacham, A. E. & McManus, D. J.2004Recovery of financial services firms in the World Trade Center, Post 9/11/01Information Systems Security, 13(2), 46-55https://doi.Org/10.1201/1086/44312.13.2.20040501/81652.7
Hurley-Hanson, A. E., Giannantonio, C. M., Carlos, H., Harnett, J., Jetta, M. & Mercier, M.2011The effect of the attacks of 9/11 on organizational policies, employee attitudes and workers’ psychological statesAmerican Journal of Economics and Business Administration, 3(2), 377-389https://doi.org/10.3844/ajebasp.2011.377.389
McNamara, K. & McNeill, D.2012The city personified: The geopolitical narratives of Rudy GiulianiCommunication and Critical/Cultural Studies, 9(3), 259-278.https://doi.org/10.1080/14791420.2012.699683
Michaelson, C.2004Business and ethics after September 11Business & Professional Ethics Journal, 23(1/2), 259-300https://www.jstor. org/stable/27801342
Michaelson, C.2012Cantor Fitzgerald and September 11Journal of Business Ethics Education, 9, 411-419https://doi.org/10.5840/jbee2012921
Mullin, S.2003The Anthrax Attacks in New York City: The “Giuliani Press Conference Model” and other communication strategies that helpedJournal of Health Communication, 8, 15-16https://doi.org/10.1080/713851984
Padgett, D. R. G., Cheng S. S. & Parekh, V.2013The quest for transparency and accountability: Communicating responsibly to stakeholders in crisesAsian Social Science, 9(9), 31-44http://dx.doi.org/10.5539/ass.v9n9p31
Ritchie, M.2018Spectacular resilience: Visualizations of endurance in TIME Magazine’s “Beyond 9/11”Visual Communication Quarterly, 25(3), 168-180https://doi.org/10.1080/15551393.2018.1491741
Seeger, M. W., Ulmer, R. R., Novak, J. M. & Sellnow, T2005Post-crisis discourse and organizational change, failure and renewalJournal of Organizational Change Management, 18(1),78-95https://doi.org/10.1108/09534810510579869
Thompson, B., Jerome, A. M., Payne, H. J., Mazer, J. p., Kirby, E. G. & Pfohl, W.2017Analyzing postcrisis challenges and strategies associated with school shootings: An application of discourse of renewal theoryCommunication Studies, 68(5), 533-551https://doi.org/10.1080/10510974.2017.1373370
NewspapersAtlas, R. D.2004Firm that was hit hard on 9/11 grows anewThe New York Timeshttps://www.nytimes.com/2004/09/10/business/firm-that-was-hit-hard-on-911-grows-anew.html
Catsoulis, J.2013The C.E.O. at the center of a catastropheThe New York Timeshttps://www.nytimes.com/2013/09/06/movies/out-of-the-clear-blue-sky-a-film-about-cantor-fitzgerald.html
Jones, C.2021Howard Lutnick: ‘I will mourn forever the 658 staff lost in 9/11’The Timeshttps://www.thetimes.co.uk/article/i-will-mourn-forever-the-658-staff-cantor-fitzgerald-lost-in-9-11-wq2gr2xlz
Knox, N.2001Cantor battles back from tragedyUSA TODAYhttp://usatoday30.usatoday.com/money/covers/2001-11-12-bcovmon.htm
MagazinesArgenti, p. A.2002Crisis communication: Lessons from 9/11Harvard Business Reviewhttps://hbr.org/2002/12/crisis-communication-lessons-from-911
Coutu, D.2002How resilience worksHarvard Business Reviewhttps://hbr.org/2002/05/how-resilience-works
Lutnick, H.2003The Foreshadowing of 9/11TIMEhttps://content.time.com/time/specials/packages/article/0,28804,1977881_1977895_1978727,00.html
Pooley, E.2001Person of the year 2001. Mayor of the worldTIMEhttp://content.time.com/time/specials/packages/article/0,28804,2020227_2020306,00.html
Roston, E.2001All his office mates goneTIMEhttps://content.time.com/time/subscriber/article/0,33009,1000888,00.html
BroadcastsBBC NEWS2006Cantor rebuilds after 9/11 lossesBBC NEWShttp://news.bbc.co.uk/2/hi/americas/5282060.stm?lsf https://www.nytimes.com/2001/10/28/weekinreview/ideas-trends-not-to-worry-real-men-can-cry.html
Reyes, M.2021Cantor Fitzgerald’s 9/11 tragedy: ‘We lost them all,’ CEO Lutnick saysBloomberghttps://www.bloomberg.com/news/articles/2021-09-10/lutnick-reflects-on-cantor-s-9-11-body-blow-we-lost-them-all?leadSource = uverify%20wall
CNBC2021Former Morgan Stanley president reflects on his 9/11 experienceCNBChttps://www.cnbc.com/video/2021/09/09/former-morgan-stanley-president-reflects-on-his-911-experience.html
CNN2001Firms counting, coping: Many employees remain unaccounted for two days after the terrorist attacksCNNhttps://money.cnn.com/2001/09/13/companies/wtc_firms/
NBC News2011Iconic figures from Sept. 11: Where are they now?NBC Newshttp://www.nbcnews.com/id/39038466/ns/us_news-9_11_nine_years_later/t/iconic-figures-sept-where-are-they now/#.XyvFmZ4zbIX
Governmental WebsitesU.S. Department of Homeland Security2020Business testimonialsU.S. Department of Homeland Securityhttps://www.ready.gov/hi/node/2566
Other WebsitesBusinesswire2004Stanford Business School honors Morgan Stanley’s Robert G. Scott with Excellence in Leadership AwardBusinesswirehttps://www.businesswire.com/news/home/20040420006260/en/Stanford-Business-School-Honors-Morgan-Stanleys-Robert-G.-Scott-with-Excellence-in-Leadership-Award
Davis, M.2020How September 11 affected the U.S. Stock MarketInvestopediahttps://www.investopedia.com/financial-edge/0911/how-september-11-affected-the-u.s.-stock-market.aspx
La Roche, J.2011The amazing and heartbreaking story of the CEO who lived and rebuilt his firm after 9/11: Howard LutnickINSIDERhttps://www.businessinsider.com/cantor-fitzgerald-9-11-story-howard-lutnick-2011-9
Renz, L. & Marino, L.2003Giving in the aftermath of 9/11: 2003 update on the foundation and corporate responseThe Foundation Centerhttps://foundationcenter.org/gainknowledge/research/pdf/9_11update03.pdf
Rice, D.2017Leadership on 9/11: The story of Rick Rescorla and Morgan StanleyTHAYERhttps://www.thayerleadership.com/blog/2017/leadership-on-9-11-the-story-of-rick-rescorla-and-morgan-stanley
Walsh, C.2001Leadership on 9/11: Morgan Stanley’s challengeHarvard Business Schoolhttps://hbswk.hbs.edu/archive/leadership-on-9-11-morgan-stanley-s-challenge
DOI: https://doi.org/10.2478/ijm-2023-0011 | Journal eISSN: 2451-2834 | Journal ISSN: 1649-248X
Language: English
Page range: 120 - 139
Published on: Apr 3, 2024
Published by: Irish Academy of Management
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year

© 2024 Christina Nizamidou, published by Irish Academy of Management
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