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Unlocking Loyalty: Exploring CSR’s Influence on Customer Value in the Hotel Industry - A Cross-Country Analysis of Poland and China Cover

Unlocking Loyalty: Exploring CSR’s Influence on Customer Value in the Hotel Industry - A Cross-Country Analysis of Poland and China

International Journal of Contemporary Management
Volume 62 (2026): Issue 1 (March 2026)
By: Maria Johann,  Sanjoy Ghose,  Mohsin Shahzad and  Ahmed Bostani  
Open Access
|Feb 2026

Authors

Maria Johann

SGH, Warsaw School of Economics - Institute of Markets and Competition, Warsaw, Poland

Sanjoy Ghose

Sheldon B. Lubar College of Business, University of Wisconsin-Milwaukee, Milwaukee, United States

Mohsin Shahzad

LNU-MSU College of International Business (CIB), Liaoning Normal University, Dalian, China

Ahmed Bostani

SGH Warsaw School of Economics - The SGH Doctoral School, Warsaw, Poland
DOI: https://doi.org/10.2478/ijcm-2026-0003 | Journal eISSN: 2449-8939 | Journal ISSN: 2449-8920
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Language: English
Page range: 39 - 50
Published on: Feb 20, 2026
Published by: Jagiellonian University
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
CSR,
Customer Value,
Customer Loyalty,
Hotel Industry,
Poland,
China
Related subjects:
Business and economics,
Business management,
Management, organization, corporate governance,
Business management, other,
Industries,
Non profit organizations (NPO), foundations, charities, associations,
Public sector, public private partnerships, public administration

© 2026 Maria Johann, Sanjoy Ghose, Mohsin Shahzad, Ahmed Bostani, published by Jagiellonian University
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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