Abstract
The study aimed to determine the shortcomings and identify factors that can improve the effective implementation of demand management and supply chain performance management in the department of community safety and transport management. The study, followed positivism paradigm in which quantitative research method was used to collect and analyse data. A survey questionnaire was used to collect data from the participants. This questionnaire was paper based and online (Google Forms). The sample was composed of the managers drawn from the department of community safety and transport management. The findings of the study revealed that when implemented effectively, demand management and SCPM will improve the entire SCM system. Also, the study revealed that there are drawbacks to these two. These relates to non-collaborative planning, non-adherence to legislations, misunderstanding of these concepts. The study finally revealed that there are factors that can improve the implementation of demand management and SCPM, which include: the monitoring of suppliers through contract management activities and others.