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Achievement of Management Performance Business Banking Using Measurement Model System Quality Management Canadian Award for Excellence (SQMCAFE) Case Study : PT. Bank Bjb (Jabar-Banten) Tbk. Indonesia

Open Access
|Apr 2020

References

  1. Veithzal, R. (1998) The Law of the Republic of Indonesia Number 10 of 1998 dated 10 November 1998 on Banking.
  2. Indrayatno, Wisnu. (2011) Law of the Republic of Indonesia No. 21 in 2011, on the Financial Services Authority (OJK)
  3. Madura, J. (2001). Financial Market and Institutions, 5th ed, United States of America: South - Western College Publishing.
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  5. Compton,Eric N. (1999) Principles for the Management of Credit Risk - consultative document”. July 1999. Retrieved 28 January 2016. Credit risk is most simply defined as the potential that a bank borrower or counterparty will fail to meet its obligations in accordance with the agreed terms.
  6. Pakpahan, R. H. (2012) As a result of the Law for Establishing the Financial Services Authority Institutions Supervision Agains Financial Institutions in Indonesia (Due to Legal Formation Services Authority Financial Institutions Supervision Of Financial Institutions In Indonesia), Journals Legislation Indonesia, Vol. 9 (3).
  7. Timonthy. W.K., & Scott, M. D., Vic, E. & Randall, E. D. (2014). Bank Management (A decision making perspective), Changage Learning Publisher: Singapore.
  8. Sudi, R., & Agus, S. (2017). Industrial Bank Financial Institutions and Non Bank (Theory and Application), Manggu Media: Bandung.
  9. Evans, J.R., & Lindsay, W. M. (2008) The Management and Control of Quality, 7th. Edition, Thomson South-Western, Natrops Boulevard Mason: USA.
  10. Omachuhonu, V. K., & Ross, J.E. (2012). Principles of Total Quality, Sixth edition, CRC Press: New York, USA.
  11. Millie, Cristie (2013) The System Quality Management Canadian Award For Excellences (SQMCAFE) Excellence Model, Guide.
DOI: https://doi.org/10.2478/hjbpa-2020-0009 | Journal eISSN: 2067-9785 | Journal ISSN: 2457-5720
Language: English
Page range: 95 - 106
Submitted on: Aug 1, 2019
Accepted on: Feb 1, 2020
Published on: Apr 13, 2020
Published by: Association Holistic Research Academic (Hora)
In partnership with: Paradigm Publishing Services
Publication frequency: 3 times per year

© 2020 Sri Widodo Soedarso, published by Association Holistic Research Academic (Hora)
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.