Abstract
The purpose of this study is to create a model of the procrastination on Public Works Office of Semarang City, Central Java. The increasing need for excellent service in the field of building and city planning, is increasingly increasing the workload for employees. The large number of community complaints about old problems and the difficulty of licensing and information and developer problems are important factors in performance appraisal. Factors that cause the length of processing of permits include lack of professionalism of civil servants in carrying out tasks and tend to like to postpone work. Based on the complaint, it is necessary to analyze what causes procrastination and how it impacts the agency. The population in this study were civil servants, with a sample of 111 people. Data obtained by survey method using a questionnaire. The analytical tool used is multiple linear regression analysis. The study found that workload and educational level had an impact on procrastination. Procrastination affects stress and employee performance. Workload is the strongest influence affecting procrastination, which has a direct impact on employee performance. While stress does not mediate the relationship of procrastination on employee performance.