Have a personal or library account? Click to login
The effects of message framing on communication from Local Administrations to the Public Cover

The effects of message framing on communication from Local Administrations to the Public

Open Access
|Dec 2025

References

  1. Altay S, Mercier H, (2020), Framing messages for vaccination supporters. Journal of Experimental Psychology: Applied, 26, (4):567–578. ISSN 1076-898X. doi: 10.1037/xap0000271.
  2. Alvino L, Constantinides E, van der Lubbe RHJ, (2021), Consumer Neuroscience: Attentional Preferences for Wine Labeling Reflected in the Posterior Contralateral Negativity. Frontiers in Psychology, 12. ISSN 1664-1078. doi: 10.3389/fpsyg.2021.688713.
  3. Andrades Peña J, Jorge ML, (2019), Examining the amount of mandatory non-financial information disclosed by Spanish state-owned enterprises and its potential influential variables. Meditari Accountancy Research, 27, (4):534–555. ISSN 2049-372X. doi: 10.1108/medar-05-2018-0343.
  4. Ashby NJS, Johnson JG, Krajbich I, Wedel M, (2016), Applications and Innovations of Eye‐movement Research in Judgment and Decision Making. Journal of Behavioral Decision Making, 29, (2–3):96–102. ISSN 1099-0771. doi: 10.1002/bdm.1956.
  5. Barbeito‐Caamaño A, Chalmeta R, (2020), Using big data to evaluate corporate social responsibility and sustainable development practices. Corporate Social Responsibility and Environmental Management, 27, (6):2831–2848. ISSN 1535-3966. doi: 10.1002/csr.2006.
  6. Bebbington K, MacLeod C, Ellison TM, Fay N, (2017), The sky is falling: evidence of a negativity bias in the social transmission of information. Evolution and Human Behavior, 38, (1): 92–101. ISSN 1090-5138. doi: 10.1016/j.evolhumbehav.2016.07.004.
  7. Berger J, Milkman KL, (2012), What Makes Online Content Viral? Journal of Marketing Research, 49, (2):192–205. ISSN 1547-7193. doi: 10.1509/jmr.10.0353.
  8. Bevan LD, Colley T, Workman M, (2020), Climate change strategic narratives in the United Kingdom: Emergency, Extinction, Effectiveness. Energy Research & Social Science, 69:101580. ISSN 2214-6296. doi: 10.1016/j.erss.2020.101580.
  9. Bonsón E, Perea D, Bednárová M, (2019), Twitter as a tool for citizen engagement: An empirical study of the Andalusian municipalities. Government Information Quarterly, 36, (3):480–489. ISSN 0740-624X. doi: 10.1016/j.giq.2019.03.001.
  10. Boyer P, (2020), Minds make societies: How cognition explains the world humans create. Yale University Press.
  11. Bruner JS, (1986), Actual minds, possible worlds. Harvard university press.
  12. Casaló L, Flavián C, Guinalíu M, (2008), The role of perceived usability, reputation, satisfaction and consumer familiarity on the website loyalty formation process. Computers in Human Behavior, 24, (2):325–345. ISSN 0747-5632. doi: 10.1016/j.chb.2007.01.017.
  13. Casero-Ripollés A, Marcos-García S, Alonso-Muñoz L, (2020), New formats for local journalism in the era of social media and big data: From transmedia to storytelling. In: Journalistic metamorphosis: Media transformation in the digital age. Springer, pp. 69–83.
  14. Cegarra-Navarro JG, Pachón JRC, Cegarra JLM, (2012), Egovernment and citizen’s engagement with local affairs through e-websites: The case of Spanish municipalities. International Journal of Information Management, 32, (5):469–478. ISSN 0268-4012. doi: 10.1016/j.ijinfomgt.2012.02.008.
  15. Cerf M, Frady EP, Koch C, (2009), Faces and text attract gaze independent of the task: Experimental data and computer model. Journal of Vision, 9, (12):10–10. ISSN 1534-7362. doi: 10.1167/9.12.10.
  16. Che Ku Kassim CKH, Taib A, Mohd Nasir NE, Ahmad S, Musman M, Nariza N, (2016), Determinants of Corporate Environmental Reporting by the Malaysian Local Governments. International Business Management, 10:2808 – 2013. doi: 10.3923/ibm.2016.2808.2813.
  17. Cheng P, Zhang C, (2023), Show me insides: Investigating the influences of product exploded view on consumers’ mental imagery, comprehension, attitude, and purchase intention. Journal of Retailing and Consumer Services, 70:103168. ISSN 0969-6989. doi: 10.1016/j.jretconser.2022.103168.
  18. Cheung CM, Thadani DR, (2012), The impact of electronic word-of-mouth communication: A literature analysis and integrative model. Decision Support Systems, 54, (1):461–470. ISSN 0167-9236. doi: 10.1016/j.dss.2012.06.008.
  19. de La Ville VI, Krupicka A, (2016), The child “in absentia” in furniture retail catalogues. International Journal of Retail & Distribution Management, 44, (10):1064–1080.
  20. Drèze X, Hussherr FX, (2003), Internet advertising: Is anybody watching? Journal of Interactive Marketing, 17, (4):8–23. ISSN 1520-6653. doi: 10.1002/dir.10063.
  21. Duggan GB, Payne SJ, (2011), Skim reading by satisficing: evidence from eye tracking. In: Proceedings of the SIGCHI conference on human factors in computing systems, pp. 1141–1150.
  22. Escalas JE, (2004), IMAGINE YOURSELF IN THE PRODUCT : Mental Simulation, Narrative Transportation, and Persuasion. Journal of Advertising, 33, (2):37–48. ISSN 1557-7805. doi: 10.1080/00913367.2004.10639163.
  23. Fan L, Wang Y, Mou J, (2024), Enjoy to read and enjoy to shop: An investigation on the impact of product information presentation on purchase intention in digital content marketing. Journal of Retailing and Consumer Services, 76:103594. ISSN 0969-6989. doi: 10.1016/j.jretconser.2023.103594.
  24. Fessler DMT, Holbrook C, Gervais MM, (2014), Men’s Physical Strength Moderates Conceptualizations of Prospective Foes in Two Disparate Societies. Human Nature, 25, (3):393–409. ISSN 1936-4776. doi: 10.1007/s12110-014-9205-4.
  25. Foroudi P, Foroudi MM, Nguyen B, Gupta S, (2019), Conceptualizing and managing corporate logo: a qualitative study. Qualitative Market Research: An International Journal, 22, (3):381–404. ISSN 1352-2752. doi: 10.1108/qmr-04-2017-0080.
  26. Frantzeskaki N, (2019), Seven lessons for planning nature-based solutions in cities. Environmental Science & Policy, 93: 101–111. ISSN 1462-9011. doi: 10.1016/j.envsci.2018.12.033.
  27. Giacomini D, Rocca L, Zola P, Mazzoleni M, (2021), Local Governments’ environmental disclosure via social networks: Organizational legitimacy and stakeholders’ interactions. Journal of Cleaner Production, 317:128290. ISSN 0959-6526. doi: 10.1016/j.jclepro.2021.128290.
  28. Gracia DB, Casaló Ariño L, (2015), Rebuilding public trust in government administrations through e-government actions. Revista Española de Investigación de Marketing ESIC, 19, (1): 1–11. ISSN 1138-1442. doi: 10.1016/j.reimke.2014.07.001.
  29. Green MC, Brock TC, (2000), The role of transportation in the persuasiveness of public narratives. Journal of Personality and Social Psychology, 79, (5):701–721. ISSN 0022-3514. doi: 10.1037/0022-3514.79.5.701.
  30. Holmqvist K, Wartenberg C, (2005), The role of local design factors for newspaper reading behaviour–an eye-tracking perspective. Lund University Cognitive Studies, 127:1–21.
  31. Hong H, (2013), Government websites and social media’s influence on government-public relationships. Public Relations Review, 39, (4):346–356. ISSN 0363-8111. doi: 10.1016/j.pubrev.2013.07.007.
  32. Kavanaugh AL, Fox EA, Sheetz SD, Yang S, Li LT, Shoemaker DJ, Natsev A, Xie L, (2012), Social media use by government: From the routine to the critical. Government Information Quarterly, 29, (4):480–491. ISSN 0740-624X. doi: 10.1016/j.giq.2012.06.002.
  33. Kaya B, Behravesh E, Abubakar AM, Kaya OS, Orús C, (2019), The Moderating Role of Website Familiarity in the Relationships Between e-Service Quality, e-Satisfaction and e-Loyalty. Journal of Internet Commerce, 18, (4):369–394. ISSN 1533-287X. doi: 10.1080/15332861.2019.1668658.
  34. Latini N, Bråten I, Salmerón L, (2020), Does reading medium affect processing and integration of textual and pictorial information? A multimedia eye-tracking study. Contemporary Educational Psychology, 62:101870. ISSN 0361-476X. doi: 10.1016/j.cedpsych.2020.101870.
  35. Li M, Wei KK, Tayi GK, Tan CH, (2016), The moderating role of information load on online product presentation. Information & Management, 53, (4):467–480. ISSN 0378-7206. doi: 10.1016/j.im.2015.11.002.
  36. Lin X, Spence PR, Lachlan KA, (2016), Social media and credibility indicators: The effect of influence cues. Computers in Human Behavior, 63:264–271. ISSN 0747-5632. doi: 10.1016/j.chb.2016.05.002.
  37. Luan J, Filieri R, Xiao J, Han Q, Zhu B, Wang T, (2023), Product information and green consumption: An integrated perspective of regulatory focus, self-construal, and temporal distance. Information & Management, 60, (2):103746. ISSN 0378-7206. doi: 10.1016/j.im.2022.103746.
  38. Manetti G, Bellucci M, (2016), The use of social media for engaging stakeholders in sustainability reporting. Accounting, Auditing & Accountability Journal, 29, (6):985–1011. ISSN 0951-3574. doi: 10.1108/aaaj-08-2014-1797.
  39. Manetti G, Bellucci M, Bagnoli L, (2016), Stakeholder Engagement and Public Information Through Social Media: A Study of Canadian and American Public Transportation Agencies. The American Review of Public Administration, 47, (8):991–1009. ISSN 1552-3357. doi: 10.1177/0275074016649260.
  40. Mangen A, van der Weel A, (2016), The evolution of reading in the age of digitisation: an integrative framework for reading research. Literacy, 50, (3):116–124. ISSN 1741-4369. doi: 10.1111/lit.12086.
  41. Marsico MD, Levialdi S, (2004), Evaluating web sites: exploiting user’s expectations. International Journal of Human-Computer Studies, 60, (3):381–416. ISSN 1071-5819. doi: 10.1016/j.ijhcs.2003.10.008.
  42. Martínez-Córdoba PJ, Raimo N, Vitolla F, Benito B, (2020), Achieving Sustainable Development Goals. Efficiency in the Spanish Clean Water and Sanitation Sector. Sustainability, 12, (7):3015. ISSN 2071-1050. doi: 10.3390/su12073015.
  43. Melewar T, Foroudi P, Gupta S, Kitchen PJ, Foroudi MM, (2017), Integrating identity, strategy and communications for trust, loyalty and commitment. European Journal of Marketing, 51, (3):572–604. ISSN 0309-0566. doi: 10.1108/ejm-08-2015-0616.
  44. Mell I, Clement S, (2019), Progressing Green Infrastructure planning: understanding its scalar, temporal, geo-spatial and disciplinary evolution. Impact Assessment and Project Appraisal, 38, (6):449–463. ISSN 1471-5465. doi: 10.1080/14615517.2019.1617517.
  45. Mergel I, (2013), A framework for interpreting social media interactions in the public sector. Government Information Quarterly, 30, (4):327–334. ISSN 0740-624X. doi: 10.1016/j.giq.2013.05.015.
  46. Metzger MJ, Flanagin AJ, (2015), Psychological approaches to credibility assessment online. The handbook of the psychology of communication technology, pp. 445–466.
  47. Mureşan M, (2016), COMMUNICATION BETWEEN PUBLIC ADMINISTRATION AND CITIZENS THROUGH NATIONAL WEBSITE. Studia Universitatis Babes-Bolyai-Ephemerides, 61, (2): 93–107.
  48. Park CW, Sutherland I, Lee SK, (2021), Effects of online reviews, trust, and picture-superiority on intention to purchase restaurant services. Journal of Hospitality and Tourism Management, 47:228–236. ISSN 1447-6770. doi: 10.1016/j.jhtm.2021.03.007.
  49. Percy L, Rossiter JR, (1997), METHODS UNSUITED FOR PRETESTING ADVERTISING. Measuring Advertising Effectiveness, pp. 267.
  50. Pernice K, Whitenton K, Nielsen J, (2014), How people read online: the eyetracking evidence.
  51. Pieters R, Wedel M, (2004), Attention Capture and Transfer in Advertising: Brand, Pictorial, and Text-Size Effects. Journal of Marketing, 68, (2):36–50. ISSN 1547-7185. doi: 10.1509/jmkg.68.2.36.27794.
  52. Pieters R, Wedel M, (2007), Goal Control of Attention to Advertising: The Yarbus Implication. Journal of Consumer Research, 34, (2):224–233. ISSN 1537-5277. doi: 10.1086/519150.
  53. Plangger K, Campbell C, (2022), Managing in an era of falsity: Falsity from the metaverse to fake news to fake endorsement to synthetic influence to false agendas. Business Horizons, 65, (6):713–717. ISSN 0007-6813. doi: 10.1016/j.bushor.2022.08.003.
  54. Reber R, Schwarz N, Winkielman P, (2004), Processing Fluency and Aesthetic Pleasure: Is Beauty in the Perceiver’s Processing Experience? Personality and Social Psychology Review, 8, (4):364–382. ISSN 1532-7957. doi: 10.1207/s15327957pspr0804_3.
  55. Reddick CG, Chatfield AT, Ojo A, (2017), A social media text analytics framework for double-loop learning for citizen-centric public services: A case study of a local government Facebook use. Government Information Quarterly, 34, (1):110–125. ISSN 0740-624X. doi: 10.1016/j.giq.2016.11.001.
  56. Reimer M, Rusche K, (2019), Green infrastructure under pressure. A global narrative between regional vision and local implementation. European Planning Studies, 27, (8): 1542–1563. ISSN 1469-5944. doi: 10.1080/09654313.2019.1591346.
  57. Samara T, (2007), Design elements: A graphic style manual. Rockport publishers.
  58. Santouridis I, Trivellas P, Reklitis P, (2009), Internet service quality and customer satisfaction: Examining internet banking in Greece. Total Quality Management & Business Excellence, 20, (2):223–239. ISSN 1478-3371. doi: 10.1080/14783360802623084.
  59. Schifferstein HN, Smeets MA, Hallensleben R, (2011), Stimulus sets can induce shifts in descriptor meanings in product evaluation tasks. Acta Psychologica, 138, (1):237–243. ISSN 0001-6918. doi: 10.1016/j.actpsy.2011.06.009.
  60. Shankar V, Grewal D, Sunder S, Fossen B, Peters K, Agarwal A, (2022), Digital marketing communication in global marketplaces: A review of extant research, future directions, and potential approaches. International Journal of Research in Marketing, 39, (2):541–565. ISSN 0167-8116. doi: 10.1016/j.ijresmar.2021.09.005.
  61. Singer LM, Alexander PA, (2016), Reading Across Mediums: Effects of Reading Digital and Print Texts on Comprehension and Calibration. The Journal of Experimental Education, 85, (1): 155–172. ISSN 1940-0683. doi: 10.1080/00220973.2016.1143794.
  62. Singh SN, Lessig VP, Kim D, Gupta R, Hocutt MA, (2000), Does Your Ad Have Too Many Pictures? Journal of Advertising Research, 40, (1–2):1–19. ISSN 1740-1909. doi: 10.2501/jar-40-1-2-11-27.
  63. Stubbersfield JM, Flynn EG, Tehrani JJ, (2018), Cognitive Evolution and the Transmission of Popular Narratives: A Literature Review and Application to Urban Legends. Evolutionary Studies in Imaginative Culture, 1, (1):121. ISSN 2472-9884. doi: 10.26613/esic/1.1.20.
  64. Stubbersfield JM, Dean LG, Sheikh S, Laland KN, Cross CP, (2019), Social transmission favours the ‘morally good’ over the ‘merely arousing’. Palgrave Communications, 5, (1). ISSN 2055-1045. doi: 10.1057/s41599-019-0269-y.
  65. Sánchez-García I, Currás-Pérez R, (2011), Effects of dissatisfaction in tourist services: The role of anger and regret. Tourism Management, 32, (6):1397–1406. ISSN 0261-5177. doi: 10.1016/j.tourman.2011.01.016.
  66. Tang LR, Jang SS, (2011), Investigate the effectiveness of destination websites from a New Angle: Processing Fluency. https://scholarworks.umass.edu/refereed/ICHRIE_2011/Wednesday/17.
  67. Topalian A, (2003), Experienced reality: The development of corporate identity in the digital era. European Journal of Marketing, 37, (7/8):1119–1132. ISSN 0309-0566. doi: 10.1108/03090560310477690.
  68. Underwood RL, Klein NM, (2002), Packaging as Brand Communication: Effects of Product Pictures on Consumer Responses to the Package and Brand. Journal of Marketing Theory and Practice, 10, (4):58–68. ISSN 1944-7175. doi: 10.1080/10696679.2002.11501926.
  69. United Nations, (2019), World population prospects (2019). https://population.un.org/wpp/Publications/Files/WPP2019_Highlights.pdf.
  70. van Krieken K, Sanders J, (2019), What is narrative journalism? A systematic review and an empirical agenda. Journalism, 22, (6):1393–1412. ISSN 1741-3001. doi: 10.1177/1464884919862056.
  71. van Leeuwen F, Parren N, Miton H, Boyer P, (2018), Individual Choose-to-Transmit Decisions Reveal Little Preference for Transmitting Negative or High-Arousal Content. Journal of Cognition and Culture, 18, (1–2):124–153. ISSN 1568-5373. doi: 10.1163/15685373-12340018.
  72. Vila J, Gomez Y, (2016), Extracting business information from graphs: An eye tracking experiment. Journal of Business Research, 69, (5):1741–1746. ISSN 0148-2963. doi: 10.1016/j.jbusres.2015.10.048.
  73. Walker RM, Yeung DYL, Lee MJ, Lee IP, (2020), Assessing Information-based Policy Tools: An Eye-Tracking Laboratory Experiment on Public Information Posters. Journal of Comparative Policy Analysis: Research and Practice, 22, (6):558–578. ISSN 1572-5448. doi: 10.1080/13876988.2020.1753035.
  74. Wardle C, (2006), “IT COULD HAPPEN TO YOU” The move towards “personal” and “societal” narratives in newspaper coverage of child murder, 1930–2000. Journalism Studies, 7, (4): 515–533.
  75. Wu J, Wang F, Liu L, Shin D, (2020), Effect of Online Product Presentation on the Purchase Intention of Wearable Devices: The Role of Mental Imagery and Individualism–Collectivism. Frontiers in Psychology, 11. ISSN 1664-1078. doi: 10.3389/fpsyg.2020.00056.
  76. Zhang X, Ghorbani AA, (2020), An overview of online fake news: Characterization, detection, and discussion. Information Processing & Management, 57, (2):102025. ISSN 0306-4573. doi: 10.1016/j.ipm.2019.03.004.
Language: English
Page range: 102 - 111
Submitted on: Jan 2, 2025
|
Accepted on: Feb 13, 2025
|
Published on: Dec 29, 2025
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year

© 2025 Michaela Jánská, Petra Olšová, published by Jan Evangelista Purkyně University in Ústí nad Labem
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.