Figure 1.

Figure 2.

Overview of respondents
| Category | Details |
|---|---|
| Number of Respondents | 20 |
| Mean experience in financial services | 5.5 years |
| Support Role | 45% working in support roles (9 out of 20 respondents) |
| CFP Designation Status | - 20% CFPs |
| - 15% Currently pursuing CFP | |
| - 65% Do not currently have CFP | |
| Gender | 70% Male, 30% Female |
| Mean interview length | 32 minutes |